Improvements to the Make a Referral tool
It is now easier for health and aged care professionals to refer people for an aged care assessment. My Aged Care have updated the Make a Referral tool to:
- remove the need for users to re-enter their contact information for each new referral
- extend the time-out to 60 minutes, so information isn’t lost to inactivity.
Submitting referrals into My Aged Care is quicker, easier and more secure through online channels. They include:
- Make a Referral form (for health and aged care professionals)
- GP e-Referrals (for GPs)
- Apply for an assessment online form (for family, friends or individuals).
New online features
Some new features on My Aged Care will make it easier for senior Australians to find the information they need. My Aged Care encourage you to invite your patients and clients to try them:
- clients and representatives no longer need to phone My Aged Care to activate their Online Account. By confirming their identity in myGov, they can now access their own record.
- clients and representatives are now able to specify that documents uploaded to the My Aged Care Online Account are for an assessor or a provider. These will be available to view immediately on their My Aged Care record, without processing delays. Detailed information on the new process is available in the Online Account Guide for Documents.
- a new video on how clients and representatives can access and use their Online Account is now available on the My Aged Care website.
- My Aged Care have also updated the Fee Estimator tool on the My Aged Care website. It is now easier for consumers to understand what their level of contribution would be.