Primary Care Build Back Better program
The Primary Care Build Back Better program was developed to support northern Queensland general practices and Aboriginal Medical Services (AMSs) and their teams in their readiness for change and reform. This program concluded in 2025; however, the resources developed during this time remain relevant and accessible to the primary care workforce.
Since March 2020, general practices and AMSs have changed how they deliver care. From conducting consultations remotely via telehealth and adopting new policies and procedures, to training and retraining staff. Being reform and change-ready equips general practices and AMSs with skills to handle the future of primary health care and learn from and contribute to the changing health care landscape.
Over two years, the Primary Care Build Back Better program initiative built the capacity and capability of general practices and AMSs for future success and sustainability by developing and strengthening the skills, abilities, processes, and resources needed to survive, adapt, and thrive in a changing environment following the three-year impact of the COVID-19 crisis.
Program initiatives
Activities that have been part of this initiative include:
- emergency SMS grants
- digital capability grants
- funds to address urgent resourcing in response to COVID-19 demands
- funding for after hours, chronic disease management, and service provision.
Build Back Better Program - Micro learning modules
This micro learning series includes ten 15-20 minute learning videos (CPD included) that cover topics such as:
- general practice operating environment
- relationships between Strengthening Medicare and practice sustainability
- the 5P’s sustainability strategy (i.e., purpose, patients, people, process, patterns)
- driving practice improvement and transformation.
Learning outcomes
- Explain how you could align patients and their needs with people and services.
- Explain the relationship between Strengthening Medicare, practice sustainability and higher performing primary health care.
- Explain the importance in different population groups and how these align with Strengthening Medicare.
- Explain how you could align purpose with patients and their needs.
- Explain how you could align people and their needs with your service.
- Explain how you could align processes with patients and services.
- Explain how you could align patterns with patients and services.
- Implement a strength-based and improved focused approach to practice sustainability.
Existing NQPHN-funded programs that included the Build Back Better program
The Primary Care Build Back Better program was dedicated to:
- developing enhanced leadership skills and abilities to effectively manage reform
- delivering improved data capabilities and capacity for optimal care and practice population management
- building general practice sustainability
- developing change management skills and knowledge
- supporting the uptake and implementation of digital technologies.