Quality Improvement Hub
NQPHN offers a range of Quality Improvement (QI) activities with resources to support general practices in our region to choose either:
- self-paced (where practice staff identify their own focus area utilising existing resources), or
- participation in a facilitated model on a specific topic as identified by NQPHN.
Facilitated QI activity
A facilitated QI activity includes:
- in-practice support from an NQPHN Primary Care Engagement team member to guide you through whole-of-practice QI activity
- RACGP approved clinical audit for GPs to complete on the same topic providing relevant CPD hours
- support to complete the Plan, Do ,Study, Act (PDSA) template which can also be used as evidence for the PIP QI payment and accreditation
- Primary Sense training (population management and clinical audit tool) if required
- ongoing support throughout the activity duration from a dedicated Primary Care Engagement team member
- opportunities to showcase your activities and be recognised as improvement leaders.
Quality Quest
Quality Quest is an initiative of the NQPHN Primary Care Engagement Team. It is a shared framework that brings together quality improvement (QI) under one clear, consistent approach.
It is not a new program, it’s a way of framing and aligning the work we do to make our QI support clearer for practices and easier for us to communicate, deliver, and report.
Quality Quest:
- provides a common language and narrative for QI-focused engagement
- aligns our support with Practice Incentives Program Quality Improvement (PIP QI), accreditation requirements, practice needs, and NQPHN priorities
- helps reduce duplication and engagement fatigue by presenting QI as one connected pathway rather than multiple initiatives.
Quality Improvement Maturity Matrix
Measure where your practice is now and identify your next focus
The Quality Improvement (QI) Maturity Matrix is a practical self-assessment tool designed to help general practices reflect on how they approach continuous quality improvement.
By working through the matrix, your practice can identify current strengths, recognise opportunities for development, and prioritise practical actions to strengthen QI capability over time.
The matrix can support your practice to:
- assess its current approach to quality improvement
- identify strengths and areas for further development
- encourage whole-of-practice discussion and shared ownership of QI
- prioritise achievable improvement activities
- track progress and demonstrate growth over time
- support conversations with your Primary Care Engagement (PCE) team about tailored QI support.
Starting your QI journey
Complete the QI Maturity Matrix, identify your priorities, and contact the Primary Care Engagement team for a QI visit.
Each topic linked below offers comprehensive resource packages, making it easy for you to access and utilise the tools you need to implement QI activities at your own pace.