Workers in many settings are facing increasing aggression from service users and other members of the public. This training will provide the participants with practical skills to help stay safe at work and settle and calm aggressive individuals.
The training will cover:
- preparing to work in a difficult environment
- minimising risk
- legal issues
- guidelines for managing difficult situations
- general principles for managing difficult behaviour
- using language that does not create resistance
- a suggested structure for some difficult conversations
- dealing with individuals according to their different anger triggers and
- communication skills and strategies for defusing situations where individuals may be aggressive.
Detailed notes will be provided.
The webinar will be run by David Cherry, a Clinical and Forensic Psychologist who has been working since 1981. David has extensive experience in training staff working in health, welfare, education, disability, aged care and the housing and homelessness sectors on managing aggression.
He also provides training for staff in local, state and commonwealth government.
David’s book Managing Violent and Potentially Violent Situations-A Guide for Individuals and Organisations written with Bronwy Upston, has been distributed to 5000 emergency relief providers around Australia.
All of David’s training is highly interactive, and participants are encouraged to ask questions at any time.