Patient surveys show that convenience matters in modern healthcare. With rising demand for flexible access to care, hybrid healthcare models are reshaping how practices deliver services. When used correctly, they can reduce wait times, improve continuity of care, and expand your service reach – while maintaining meaningful clinician–patient relationships. When used poorly, they expose practices to compliance risk and fragmented care. Getting the balance right is essential.
Our mission is to support practitioners to deliver high-quality, patient-centred care while navigating the practical and regulatory realities of modern general practice. As telehealth continues to evolve alongside chronic disease, mental health, and preventive care frameworks, understanding when, how, and for whom telehealth is appropriate has become critical to both patient outcomes and practice sustainability.
Join us for this focused webinar designed for General Practitioners, Practice Owners, and Managers. This session provides insights into building hybrid care pathways that align with contemporary Medicare structures and real-world practice demands.
- Patient demand trends driving hybrid and on-demand care models.
- Building effective hybrid care models that integrate telehealth and face-to-face care.
- How to leverage technology effectively in Telehealth.
- Benefits and limitations of telehealth across clinical settings.
- Applying pre-existing relationship rules, exemptions, and documentation requirements.
- Establishing compliant workflows for patient identification, consent, and financial consent.
- Navigating key telehealth MBS item numbers and common compliance pitfalls.
- Practical case studies demonstrating compliant telehealth use.
- Understanding the 30/20 over-servicing rule and its relevance to telehealth.
With emerging patient expectations and on-demand care trends, this webinar will equip you with practical strategies to deliver accessible, flexible care—while maintaining continuity of care for your patience.
By attending, you will:
- Gain clarity on when and how to use hybrid care models effectively
- Reduce compliance risk while expanding access to care
- Strengthen patient engagement and continuity of care
- Leave with actionable ideas you can implement immediately in your practice.
Rather than viewing telehealth and in-person care as competing approaches, we’ll show how they can work together to support smarter workflows. Learn how to confidently embed telehealth into your everyday practice—balancing access, compliance, and quality care—while building a sustainable hybrid model that meet both patient needs and Medicare requirements.
Don’t miss out on this incredible opportunity to enhance your knowledge and connect with a community of passionate individuals. Register now to secure your spot!
Please note: This is a paid online webinar. Recordings and resources will be sent out within three (3) business days following the event.
Given the frequency of updates and changes to the MBS, the materials may become outdated and should not be relied upon long term.