Join our interactive two-hour online workshop on Thursday, 16 July 2026, designed to give healthcare professionals the confidence, practical tools and proven strategies to deliver excellent, safe patient care.
The patient experience is a vital part of high-quality care and is influenced by every interaction, the effectiveness of systems and processes, and the environment in which care is delivered. This engaging session will explore practical ways to strengthen each of these elements to create more positive outcomes for patients and carers.
Participants will learn how to:
- Build trust and enhance the experience for patients and their carers
- Create environments that support better care delivery and patient outcomes
- Strengthen the quality and safety of care
- Effectively embed the National Standards into everyday practice
- Reduce complaints and deliver a more consistent patient experience
By the end of the workshop, participants will leave with practical, actionable strategies and greater confidence to deliver outstanding patient-centred care.
Why attend?
- Flexible, virtual format – join from anywhere
- Practical strategies you can implement immediately
- Interactive discussions and shared learning with peers
- Includes live discussions and offers two CPD points
This engaging session will be facilitated by Michele Dobe and Jaime Thomson, experienced healthcare leaders with extensive expertise in patient experience, quality improvement, and healthcare excellence.
Registration fee: $235 p/p or $200 p/p for a group of three or more participants from the same organisation – simply use the coupon code ‘syls35’ at checkout.