Prepare your practice for the upgrade to web services 

Services Australia is upgrading the technology used by practice management software (PMS) to connect to digital health services such as Medicare Online, the Department of Veterans Affairs, Eclipse claiming and the Australian Immunisation Register (AIR) in March 2022.

The upgrade will replace the existing Medicare client adapter and public key infrastructure (PKI) certificates that are currently used in practice management systems to connect to digital health services.

Medicare Web Services promises to be more efficient than the existing technology and will not require healthcare provider organisations to install new hardware or software, but it does require that they register for a Provider Digital Access (PRODA) account. This will come into force after March 13 2022, and will see PKI or site certificates phased out.

Medicare Web Services will integrate directly with your PMS for a smoother online claiming process.  

The authorised person in your organisation can prepare your practice by: 

  1. registering for an individual PRODA account
  2. registering your organisation in PRODA
  3. adding members of your organisation to PRODA and delegating one or more attributes, authoring them to perform certain functions on behalf of your organisation. Members will need to have their own individual PRODA account
  4. registering subsidiary organisations in PRODA, if relevant
  5. registering your organisation’s B2B devices in PRODA when your software becomes compatible with the new platform. 

Learn more

To find developers that provide software for Medicare Online (including DVA claiming), ECLIPSE, and AIR, click here.

To learn more about how Medicare Web Services changes will affect your practice’s software:

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