Skip to main content
The Senior Service Planning and Design Officer – Mental Health and AOD has responsibility for ensuring commissioned health services are tailored, comprehensive, and applicable to the needs of service users by planning and designing programs and projects that are effective and in alignment with NQPHN’s strategic objectives. <br/><br/>The role can be located in NQPHN's Townsville, Mackay, or Cairns office.
Northern Queensland PHN
Townsville, Mackay, or Cairns
Full time
NQPHN Human Resources
recruitment@nqphn.com.au
(07) 4034 0300
NQPHN vacancies
First Name
Human
Last Name
Resources
Phone Number
(07) 4034 0300
Email Address
recruitment@nqphn.com.au
Closing date
Job Description

About us

Northern Queensland Primary Health Network (NQPHN) is one of 31 regionalised and independent PHNs established nationally by the Commonwealth Department of Health to provide local communities with better access to improved primary healthcare services.

The NQPHN region extends from Moranbah in the south, up to the Torres Strait in the north, and west to Croydon and Kowanyama.

NQPHN aims to improve health outcomes for all residents by supporting, investing in, and working collaboratively with local Hospital and Health Services, the primary healthcare sector, local government areas (LGAs), other health organisations, and the wider community.

Find out more about NQPHN at www.nqphn.com.au 

The role

The Senior Service Planning and Design Officer – Mental Health and AOD has responsibility for ensuring commissioned health services are tailored, comprehensive, and applicable to the needs of service users by planning and designing programs and projects that are effective and in alignment with NQPHN’s strategic objectives.

This includes:

  • providing operational support across the Commissioning portfolios to ensure planning and design initiatives are effective and achieve key strategy and operational outcomes
  • working in collaboration with other NQPHN functions to best inform Commissioning planning and the design of health services.

 

Role-specific

  • Adopt a holistic approach to service planning and design by using the Department of Health and Aged Care Commissioning Cycle to guide delivery of health services.
  • Lead, in collaboration with the broader team and manager, planning and design projects through all phases, including needs assessment, funding submissions and advocacy, co-design and model development, procurement, implementation and ongoing monitoring and improvement.
  • Provide best practice expertise for planning and service design in a commissioning environment, with consideration for:
    • PHN objectives, needs assessment, and national priorities
    • leadership, governance, and organisational capacity
    • engagement and consultation, autonomy, and responsibility
    • priority setting and decision making
    • decommissioning and direct service delivery
    • performance measurement.
  • Work collaboratively with internal engagement teams to identify health intel and data that identifies priorities that can be utilised to improve commissioning and service planning activities.
  • Engage key stakeholders to inform planning and design of services, including but not limited to the broader community, those with lived and living experience, service providers, primary care clinicians, and other government organisations.
  • Support the development of resource materials required for effective service planning and design and ensure distribution as appropriate.
  • Undertake administrative tasks such as production and distribution of correspondence, reports, and/or presentations relating to service planning and design.
  • Support the team in ensuring the agreed performance outcomes for the programs across all commissioning portfolios are delivered, monitored, and reported in line with recommended frameworks and guidelines.
  • Support and collaborate within the team to ensure an integrated approach to commissioning.

Key selection criteria

  • A relevant tertiary qualification and three years’ experience in the planning and design of health programs or similar.
  • Demonstrated understanding of health commissioning processes, health service design, and delivery in a community environment.
  • Demonstrated ability to lead and coordinate complex projects to deliver the development and implementation of programs or services.
  • Demonstrated ability to prioritise and meet deadlines in a high demand work environment.
  • Highly developed interpersonal, communication, influencing, partnering, negotiation, and conflict resolution skills, with both internal and external stakeholders, particularly in relation to community and stakeholder engagement within the health sector.
  • Demonstrated skills in dealing with confidential and sensitive information in a professional manner.
  • Self-sufficient in the use of information technology – Microsoft Office suite (e.g., Word, Excel, and PowerPoint).

Benefits

  • Ongoing training and development opportunities on offer.
  • Annual leave loading of 17.5%.
  • Flexible work arrangements, with an opportunity including working from home arrangements, flexible start and finish times, and ability to accrue days off.
  • Employee Assistance Program (this is also avaible for immediate family members).
  • Generous salary sacrifices benefits.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage First Nations peoples to apply for this role.

Your application should include:

  • cover letter (not exceeding two pages)
  • response to the Key Selection Criteria (not exceeding two pages)
  • your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Monday 19 June 2023 at 8am.

Download this advert as a PDF

Download the position description

Mind Australia in Mackay has a casual vacancies in the Mackay crisis support space for a Community mental health peer practitioner (relief worker).
Mind Australia
393 Shakespeare Street, Mackay
Casual
Gayle Clifford
gayle.clifford@mindaustralia.org.au
(07) 4846 1459
Health provider vacancies
First Name
Gayle
Last Name
Clifford
Phone Number
(07) 4846 1459
Email Address
gayle.clifford@mindaustralia.org.au
Closing date
Job Description

Hours of work for peer practitioners in The Space are currently Monday to Friday, from 4.30pm to 10pm, but hours will be extended from July 2023 to include weekends with the same hours. Casual roles have an hourly rate plus 25% loading.

Use lived-experience of mental ill health to empower clients to achieve their wellbeing goals in a supportive cafe-like space.

About us

Mind Australia is one of the country’s leading community-managed specialist mental health service providers with a range of residential, mobile outreach, centre-based, and online services. They have been supporting people living with the day-to-day impacts of mental illness, as well as their families, friends, and carers for over 40 years.

Mind Australia provide practical and motivational support that helps people to develop the skills they need to move on, thrive, and improve the quality of their lives. It’s an approach to mental health and wellbeing that looks at the whole person in the context of their daily life. Mind is committed to diversity and social inclusion.

For more information, visit www.career.mindaustralia.org.au/jobs/search