Local partners gathered in the courtyard of Mackay Base Hospital today to celebrate the official launch of the region’s Universal Aftercare program, a milestone that recognises collaboration as the cornerstone of effective suicide prevention.
When someone experiences a suicidal crisis, the path to recovery can be complex. Universal Aftercare services are intended to support people 15 years and older who have attempted suicide or who are experiencing a suicidal crisis.
The program offers free, person-centred support for people following a suicidal crisis. It has been operating in the Mackay region since 28 January 2025.
The program, jointly funded by the Queensland and Commonwealth governments, is delivered by Wellways Australia in partnership with Mackay Hospital and Health Service (HHS) and Northern Queensland Primary Health Network (NQPHN).
NQPHN CEO Ben Tooth said the program focuses on supporting a person in their journey to a meaningful life through restoring important relationships and purposeful connections.
“Universal Aftercare is a program that centres on connection and partnerships,” Mr Tooth said.
“Our partnerships with Mackay Hospital and Health Service and Wellways reflect a combined commitment to delivering services with heart, integrity, and a person-first approach.”
Today’s event brought together representatives from NQPHN, Mackay HHS, Wellways, local health providers, and community members, some with lived experience.
Wellways General Manager for Queensland, Zoe Evans, said the event was more than a launch.
“It’s a recognition of everyone who has walked alongside us to bring this to life,” said Ms Evans.
“Wellways is proud to stand with the Mackay community in creating safer, more supportive systems for people in distress.”
Universal Aftercare continues to offer tailored support to people during the critical months after a suicidal crisis, helping them navigate services, build safety plans, and reconnect with what matters most.
Mackay HHS Chief Executive Susan Gannon said: “This program shows what’s possible when clinical and non-clinical services work together.
“Universal Aftercare fills a critical gap in suicide prevention by offering people continuity, care, and connection beyond the hospital walls.
“We’re proud to stand beside our partners in delivering a service that truly puts people first.”
Referrals to Universal Aftercare are currently made exclusively by Mackay HHS clinical staff, with pathways developed in close partnership with Mackay HHS and Wellways, prioritising timely, person-centred care for those most in need.
