Local partners gathered at Townsville University Hospital today to celebrate the official launch of the region’s Universal Aftercare program, a milestone that recognises collaboration as the cornerstone of effective suicide prevention.
When someone experiences a suicidal crisis, the path to recovery can be complex. Universal Aftercare services are intended to support people 15 years and older who have attempted suicide or who are experiencing a suicidal crisis.
The program offers free, person-centred support for people following a suicidal crisis. It has been operating in the Townsville region since 3 March 2025.
The program, jointly funded by the Queensland and Commonwealth governments, is delivered by Wellways Australia in partnership with the Townsville Hospital and Health Service (THHS) and Northern Queensland Primary Health Network (NQPHN).
NQPHN CEO Ben Tooth said the program focuses on supporting a person in their journey to a meaningful life through restoring important relationships and purposeful connections.
“Universal Aftercare is a program that centres on connection and partnerships,” Mr Tooth said.
“Our partnerships with the Townsville Hospital and Health Service and Wellways reflect a combined commitment to delivering services with heart, integrity, and a person-first approach.”
The event brought together representatives from NQPHN, THHS, Wellways, local health providers, and community members, some with lived experience.
Wellways General Manager for Queensland, Zoe Evans, said the event was more than a launch.
“It’s a recognition of everyone who has walked alongside us to bring this to life,” said Ms Evans.
“Wellways is proud to stand with the Townsville community in creating safer, more supportive systems for people in distress.”
Universal Aftercare continues to offer tailored support to people during the critical months after a suicidal crisis, helping them navigate services, build safety plans, and reconnect with what matters most.
THHS Chief Executive Kieran Keyes said the introduction of the Universal Aftercare program represented a meaningful step forward in strengthening mental health support for the community.
“THHS is proud to mark the official launch of this vital new aftercare service today, delivered in partnership with NQPHN and Wellways,” Mr Keyes said.
“This initiative ensures that individuals who have experienced a suicidal crisis are met with timely, compassionate support as they begin their recovery journey.
“By working closely with NQPHN and Wellways, we’re strengthening the safety net for our community and reaffirming our commitment to accessible, high-quality mental health care for those who need it most.”
Referrals to Universal Aftercare are currently made exclusively by THHS clinical staff, with pathways developed in close partnership.