The role

The People and Culture Recruitment and Administration Officer will be responsible for managing our full cycle recruitment processes and will support the provision of all human resource functions for the organisation.

The officer will play a key support role for the People and Culture team to assist with the delivery of human resource initiatives and outcomes across the organisation. Attention to detail is paramount, with a main component of the role relating to the accurate and timely management of recruitment and the preparation of documentation.

Role-specific

• Use the HRIS online recruitment module to coordinate and administer the recruitment and selection processes and programs, including placement of job advertisements, position descriptions, and preparation of all relevant documentation.
• Assist managers in the implementation of recruitment processes.
• Assist with the amendments to position descriptions and classifications.
• Participate in recruitment selection panels, for roles advertised internally and externally (as required).
• Coordinate the onboarding and induction processes through the HRIS and Learning Management System, ensuring that inductions are completed within the prescribed timelines.
• Assist with the ongoing development and implementation of the NQPHN Induction Program, which includes periodically reviewing the program to ensure that information is accurate and current.
• Support the People and Culture Team with the development, adherence and implementation of the People and Culture Framework/Strategy including, policies and procedures, recruitment, selection and retention systems, training and development plans and performance management systems.
• Develop, maintain, and champion a culture among staff which is open to change and supports continuous quality improvement, collaboration, respect, and accountability.
• Providing support to all People and Culture enquiries received, including email and over the phone.
• Support the provision of services that assist staff on legislation, policy, industrial relations, employee relations, related matters.
• Maintain the HRIS and Learning Management System.

Key selection criteria

• Ideally you will have a minimum of two years’ exposure and/or experience in recruitment and generalist human resources.
• Demonstrated experience using an HRIS, preferably EmployeeConnect.
• Proven ability to effectively plan, prioritise and manage multiple and competing activities to meet business expectations and deadlines.
• Knowledge of contemporary human resource practices and ability to use that knowledge in developing practical solutions to problems.
• Highly developed communication skills, including the ability to effectively communicate and negotiate in writing and verbally with stakeholders across all levels of the organisation.
• Exposure to operating with confidential information and exercising the highest degree of discretion.
• Demonstrated administrative and organisational skills including proficiency MS Office in particular, Word, Excel, and PowerPoint, EmployeeConnect or similar, and a Learning Management System (Go1).

Other requirements

• Current Drivers Licence.
• Provide a National Police Check less than three months old.

Benefits

NQPHN offers a great range of benefits to our employees, including:

• access to generous not for profit salary sacrifice
• access to flexible work arrangements
• annual leave loading
• Employment Assistance Program offered to all staff and family members.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

To view the position description, please click here.

To view the job advert, please click here.

Your application should include:

• cover letter (not exceeding two pages)
• response to the Key Selection Criteria (no more than two pages)
• your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Monday 3 July 2023 at 5pm.

Strive Health and Physiotherapy are an AGPAL accredited practice with a physiotherapist, practice nurse, practice manager, and an experienced and friendly reception team. 

The state of the art building located in beautiful tropical Townsville has modern facilities and the latest equipment.

Please contact Strive Health and Physiotherapy if you are interested in joining their team. 

For more information, please visit www.strivehealth.com.au

Are you the motivated and dynamic person we are looking for? 

Are you looking for a positive work environment where your hard work is valued? If you’ve got a passion for customer service and systems, you’re skilled in interpersonal relationships, and you’re a lightning-fast learner, you might just be the person we’re looking for. 

Proactive Physiotherapy Cairns is a physiotherapy clinic aiming to help people get back to their best. Proactive Physiotherapy is respected for providing high quality, results-focused physiotherapy services, with a holistic approach to health. 

We empower our clients to take control of their health so that they can lead a more active and quality lifestyle, for the long term!

We have a fun-loving, dedicated team that is committed to excellence, always sees the upside to any situation, and maintains the strength and flexibility to change course as our business evolves.  

About you If you have the following attributes, then you may just be what we are looking for!

• You are smart, quick, and confident.
• You have super high emotional intelligence and fantastic people skills!
• You are extremely accountable for your outcomes. 
• You thrive on personal development. 
• You absolutely want to grow!
• You demand excellence of yourself and thrive on feedback.
• You are energised and create energy.
• You are a lighting fast learner. 
• You're highly resilient and adaptable.
• You have excellent computer skills.
• You are flexible in your availability to work.
• You may not have prior experience within this setting, but if you bring all of the above then we want to hear from you!

About us We have a team of 7 clinicians, who are physios focused on treating musculoskeletal and pelvic health conditions.  

As an expanding but established business, every member has a huge role in the success of the company. You will be well respected and be challenged to up-skill, and there's always room for your creativity to shine!  

This role is a part-time position for the successful candidate, who will work closely with our physios and admin team to help provide an exceptional client experience and to assist with various front desk tasks within our busy clinic.

Tasks and responsibilities

• Customer Service – provide a top-level customer service interaction for our clients, organising client schedules, handling payments, and all with positive people skills!
• Being involved in the daily operations of the clinic.
• Managing appointments and bookings for patients.
• Taking payments and invoicing.
• Liaising with practise manager.
• Practitioner Support – following up on communication between clients and practitioners as required.
• Maintaining a clean clinic environment for clients and staff.
• Bring our small business to the next level and embrace responsibilities and tasks.
• Maintaining clinic washing services.

Qualifications and experience

• Previous experience in medical, allied health, or legal reception would be highly regarded, but not essential.
• Understanding of HICAPS, Medicare, Workcover, DVA programs also highly regarded but not essential.
• Extremely high-level multitasker, being able to work in a busy and high paced environment.
• Excellent written and verbal communication skills.
• Thrive in building relationships with clients.

Benefits

• Working with a fun and social team. Forget the traditional corporate culture. We’re all family and here to support you however we can!
• Physios working right by your side! The most ergonomic team possible.
• Full training provided on the job, to make sure you are fully confident in your role.
• We have regular meetings, celebrate our wins, and enjoy social team outings.

Think this sounds like you? Then we welcome you to apply. We look forward to hearing from you!

Please include your availability in your application, and a short bio, so we get to know you a bit prior to going through your CV!