Skip to main content
Aged care

It is estimated that 17 per cent of NQPHN’s population are over 65 years old (50 years old for First Nations peoples). As people get older, it is more likely they will need aged care services. However, the aged care system is complex and some people find it more difficult than others to navigate and access the services they need.

Similarly, when people need to move into a residential aged care home (RACH), they are moving into a care system that is facing challenges. For this reason, NQPHN has a number of commissioning initiatives to improve older persons care in the community and in RACHs.

Commissioning priorities for 2023 -2024 are:

  • Telehealth in RACHs

  • RACH out of hours plans

  • Dementia HealthPathways and Consumer Resources

Early intervention is supported by NQPHN's five year Chronic Conditions Strategy that will underpin system integration and innovation, workforce development, and primary care engagement for more effective chronic condition primary care service delivery.

Supporting RACH staff to increase availability and use of telehealth care for aged care residents promotes timely access to primary health care professionals where face-to-face consultation is not possible. RACHs require adequate telehealth facilities to support access to virtual consultations for residents. 

This initiative assists participating RACHs to have appropriate telehealth equipment to enable their residents to virtually consult with medical specialists, GPs, and other clinicians.

This commissioned service also funds the training of RACH staff on how to use the telehealth facilities and provide support to residents in accessing virtual consultation services.

In early 2023 Enkindle consulting met with a majority of RACHs in our region to consult and map existing telehealth infrastructures.

To learn more about the free HealthDirect Video Call software please refer to our factsheet here.

To register your RACH Video Call account click here.

NQPHN is introducing a Residential Aged Care Home (RACH) bed tracker system. Each quarter NQPHN will prompt all RACHs within the NQPHN catchment to update their key data around bed capacity. 

This data will be shared with our local Hospital and Health Services (HHSs) to aid in the understanding of system-wide bed capacity within each HHS catchment area, including the expected wait time for transfers of patients to RACHs.

By implementing and maintaining such a system, NQPHN aims to contribute to improving the exchange of key information to support older persons health across northern Queensland. 

Launch the RACH Bed Tracker now.

RACH residents can experience deterioration in their health during the after hours period, however, immediate transfer to hospital is not always clinically necessary. Lack of awareness and utilisation of out-of-hours services provided by GPs and other health professionals leads residents to unnecessary hospital presentations. 

Therefore, it is important to support RACHs to enhance out-of-hours supports and after hours plans.

NQPHN will work with the RACHs in our region to enhance the out-of-hours support for participating RACHs. We will assist RACHs to develop appropriate after hours plans, educate their staff on after hours healthcare options and processes for residents, encourage the implementation of procedures to keep residents' digital medical records up-to-date, particularly following an episode where after hours care was required, and support the engagement between RACHs, GPs, and other health professionals in developing an after hours action plan.

This initiative supports primary care practitioners' access to the HealthPathways tool, promotes best practice care, enhances local clinicians' awareness of referral options and services, improves collaboration and integration of healthcare systems, and develops consumer-focused dementia support pathway resources.

Please visit your local HealthPathways site for more information.

Dementia is the second leading cause of death in Australia, with Dementia Australia reporting that the incidence of dementia is predicted to double by 2054. Early diagnosis of dementia is extremely important to delay progression of the disease and premature entry to RACHs.

Older persons need better access to support services and assistance to navigate the complex system through which care is required. 

In 2023, NQPHN delivered an online virtual Dementia resource for consumers to access. This resource geolocates to the consumers location and provides a list of key services and resources around them to support them with their care.

Visit My Community Directory to learn more about dementia and resources available in your area. 

Palliative care
Cairns South Medicare Urgent Care Clinic (UCC) is looking for a GP to join the team. The Cairns South Medicare UCC is open extended hours, weekdays from 8am to 10pm and Saturday and Sunday 9am to 6pm.
Cairns South Medicare Urgent Care Clinic
5b Walker Road, Edmonton Qld
Full time
Amy Parkinson
aparkinson@balancehealthclinic.com.au
0404012650
Health provider vacancies
First Name
Amy
Last Name
Parkinson
Phone Number
0404012650
Email Address
aparkinson@balancehealthclinic.com.au
Closing date
Job Description

We are seeking expressions of interest for passionate and experienced Urgent Care GPs and GPs with Emergency Department experience.  

We are interested in speaking with GPs interested in full-time, part-time, casual, contract, or locum work.

Key requirements: 

The practitioner best suited to engage us will have a strong background in general practice, with a passion for providing high-quality, patient-centred care. You will hold a current registration with the Australian Health Practitioner Regulation Agency (AHPRA) as a Specialist General Practitioner and have experience in urgent care or emergency medicine.

  • FRACGP or FACRRM
  • Advanced Skills Training in Emergency Medicine preferred
  • Basic Life Support (BLS) or advanced life support (ALS) preferred
  • Available weekend Saturday and Sunday 9am – 6pm on a rotating roster basis
  • Evening shifts also available

 About the Cairns South Medicare Urgent Care Clinic (UCC) facility

The clinic is intended to provide short term, episodic care for urgent conditions that are not immediately life-threatening. It is purpose-designed for urgent care, and has the following features: 

  • dedicated nursing and administration support
  • private urgent care triage room
  • dedicated treatment beds
  • private GP consult room
  • designed for ambulance and low-mobility access
  • security and duress alarm systems
  • a designated resuscitation area with defibrillator, airway management equipment8, ECG machine, mobile bed, IV fluid resuscitation equipment, and emergency medications 
  • a dedicated area for treating fractures and plastering
  • on-site parking
  • shared facilities including meeting rooms and tea rooms. 

The Cairns South Medicare UCC is equipped to treat problems including:

  • minor illnesses (including respiratory illness, gastrointestinal illness, urinary tract infections and sexually transmitted infections)
  • minor injuries including closed fractures, simple lacerations, simple eye injuries and minor burns
  • wound management including gluing, suturing and dressings (including for minor burns)
  • incision and drainage of abscesses
  • basic fracture management including application of backslabs and plasters
  • intravenous cannula insertion to allow for IV antibiotics and IV rehydration fluids
  • urinary catheter management and changes for males and females
  • removal of foreign bodies from the ear and nose
  • onsite imaging and Ultrasound (coming soon)
  • onsite pathology.

We are excited about having you join our team!

Mind Australia is seeking a self-motivated, compassionate Peer Practitioner eager to make a difference in people’s lives.
Mind Australia
Mackay
Casual
Gayle Clifford
gayle.Clifford@mindaustralia.org.auc
(07) 4846 1459
Health provider vacancies
First Name
Johana
Last Name
Herrera
Phone Number
0498 333 730
Email Address
recruitment@mindaustralia.org.au
Closing date
Job Description

This opportunity is a casual role to work on a seven day rotating roster in the Mackay area, with potential to work across CSS and our Mackay Step up Step down residential service.

You will utilise your lived experience of mental ill health and recovery to support clients with positive person-centred, recovery-orientated services to achieve wellbeing goals, build capacity and life skills, reduce social isolation, strengthen social connections, develop community networks, and maintain a purposeful lifestyle.

To learn more about this job opportunity and submit your application, please visit Mind Careers - reference number 494637.

For additional information, please contact Service Manager, Mackay Step Up Step Down and Crisis Support Space Gayle Clifford at gayle.clifford@mindaustralia.org.au

Mind Australia is seeking a compassionate, self-motivated Community Mental Health Practitioner for a permanent, part time (36 hours per week) opportunity to work alongside a caring team on a 24/7 rotating roster in the Mackay area.
Mind Australia
Mackay
Full/Part time
Gayle Clifford
gayle.clifford@mindaustralia.org.au
(07) 4846 1459
Health provider vacancies
First Name
Johana
Last Name
Herrera
Phone Number
0498 333 730
Email Address
recruitment@mindaustralia.org.au
Closing date
Job Description

You will provide intensive person-centred, recovery-oriented supports to clients to achieve their wellbeing goals, build capacity and daily living skills, strengthen social connections, enhance community networks, and grow confidence to live independently in the community.

To learn more about this job opportunity and submit your application, please visit Mind Careersreference number 494636.

For additional information, please contact Service Manager, Mackay Step Up Step Down and Crisis Support Space Gayle Clifford at gayle.clifford@mindaustralia.org.au