Strive Health and Physiotherapy have run a successful general practice in the western growth corridor of tropical Townsville, North Queensland, since 1985.

Our aim has always been to provide excellence in patient care using a patient centred and evidenced based approach.

We are fully accredited and moved into our new, modern, state of the art facility in 2017.

Our team consists of GPs, physiotherapist, nurses, and administration staff.

You will be the first point of contact for our patients, so we are looking for someone with excellent customer service and communication skills and a friendly manner.

Daily tasks and responsibilities include:

• effective management of patient appointments and queries in a professional and friendly manner
• processing patient results, recalls, invoices, and receipts
• maintaining accurate patient records 
• processing Medicare, DVA, and medical insurances claims
• assisting the Practice Manager and health professionals with administrative tasks
• maintaining policies and procedures. 

Selection Criteria / Preference

• Able to work flexible hours.
• Experience as a Medical Receptionist.
• Intermediate computer skills with sound knowledge of Microsoft Office suite.
• Experience with Best Practice software would be advantageous.
• Professional, friendly and courteous manner.
• Excellent verbal and written communication skills.
• Shows initiative, good time-management.
• Ability to multi-task and prioritise.
• Ability to work in a team and independently.
• Must have reliable transport.

Remuneration: Hourly rate according to AMA Modern Awards based on experience.

About us

Northern Queensland Primary Health Network (NQPHN) is one of 31 regionalised and independent PHNs established nationally by the Commonwealth Department of Health to provide local communities with better access to improved primary healthcare services.

The NQPHN region extends from Moranbah in the south, up to the Torres Strait in the north, and west to Croydon and Kowanyama.

NQPHN aims to improve health outcomes for all residents by supporting, investing in, and working collaboratively with local Hospital and Health Services, the primary healthcare sector, local government areas (LGAs), other health organisations, and the wider community.

Find out more about NQPHN at www.nqphn.com.au 

The role

The Senior Service Planning and Design Officer – Mental Health and AOD has responsibility for ensuring commissioned health services are tailored, comprehensive, and applicable to the needs of service users by planning and designing programs and projects that are effective and in alignment with NQPHN’s strategic objectives.

This includes:

• providing operational support across the Commissioning portfolios to ensure planning and design initiatives are effective and achieve key strategy and operational outcomes
• working in collaboration with other NQPHN functions to best inform Commissioning planning and the design of health services.

Role-specific

• Adopt a holistic approach to service planning and design by using the Department of Health and Aged Care Commissioning Cycle to guide delivery of health services.
• Lead, in collaboration with the broader team and manager, planning and design projects through all phases, including needs assessment, funding submissions and advocacy, co-design and model development, procurement, implementation and ongoing monitoring and improvement.
• Provide best practice expertise for planning and service design in a commissioning environment, with consideration for:
  • PHN objectives, needs assessment, and national priorities
  • leadership, governance, and organisational capacity
  • engagement and consultation, autonomy, and responsibility
  • priority setting and decision making
  • decommissioning and direct service delivery
  • performance measurement.

• Work collaboratively with internal engagement teams to identify health intel and data that identifies priorities that can be utilised to improve commissioning and service planning activities.
• Engage key stakeholders to inform planning and design of services, including but not limited to the broader community, those with lived and living experience, service providers, primary care clinicians, and other government organisations.
• Support the development of resource materials required for effective service planning and design and ensure distribution as appropriate.
• Undertake administrative tasks such as production and distribution of correspondence, reports, and/or presentations relating to service planning and design.
• Support the team in ensuring the agreed performance outcomes for the programs across all commissioning portfolios are delivered, monitored, and reported in line with recommended frameworks and guidelines.
• Support and collaborate within the team to ensure an integrated approach to commissioning.

Key selection criteria

• A relevant tertiary qualification and three years’ experience in the planning and design of health programs or similar.
• Demonstrated understanding of health commissioning processes, health service design, and delivery in a community environment.
• Demonstrated ability to lead and coordinate complex projects to deliver the development and implementation of programs or services.
• Demonstrated ability to prioritise and meet deadlines in a high demand work environment.
• Highly developed interpersonal, communication, influencing, partnering, negotiation, and conflict resolution skills, with both internal and external stakeholders, particularly in relation to community and stakeholder engagement within the health sector.
• Demonstrated skills in dealing with confidential and sensitive information in a professional manner.
• Self-sufficient in the use of information technology – Microsoft Office suite (e.g., Word, Excel, and PowerPoint).

Benefits

• Ongoing training and development opportunities on offer.
• Annual leave loading of 17.5%.
• Flexible work arrangements, with an opportunity including working from home arrangements, flexible start and finish times, and ability to accrue days off.
• Employee Assistance Program (this is also avaible for immediate family members).
• Generous salary sacrifices benefits.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage First Nations peoples to apply for this role.

Your application should include:

• cover letter (not exceeding two pages)
• response to the Key Selection Criteria (not exceeding two pages)
• your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Monday 19 June 2023 at 8am.

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