In this role, your leadership and organisational skills will be pivotal. You will have the unique opportunity to help shape the future of the practice and contribute to the overall patient experience.

This is a full time position where you will play a key role in the seamless day-to-day operations of the clinic, ensuring a smooth workflow behind the scenes while fostering a supportive, productive environment for both staff and patients.

Key responsibilities

• Operations Management: Oversee daily operations to ensure the practice runs efficiently. Manage scheduling, staffing, and patient flow, optimising productivity while maintaining high-quality service.
• Team Leadership: Lead, mentor, and support a team of doctors, administrative staff, and support personnel. Cultivate a positive workplace culture, promote continuous professional development, and address performance issues proactively.
• Financial Management: Handle budgeting, financial reporting, and resource allocation, ensuring cost-effective operations without compromising the quality of care.
• Patient Satisfaction: Enhance the patient experience by streamlining appointment processes, addressing complaints with empathy, and ensuring a welcoming, supportive clinic environment.
• Regulatory Compliance: Ensure the practice adheres to all relevant healthcare regulations and standards. Conduct risk assessments, maintain confidentiality, and implement safety and compliance best practices.
• Strategic Collaboration: Work closely with the medical team to develop and implement strategic plans aimed at improving practice operations, expanding service offerings, and achieving organisational goals.
• Community Engagement: Build and maintain strong relationships within the community to ensure a patient-cantered, community-focused approach.

Key requirements

• Previous experience with general practitioners and Medicare billing is preferred.
• Proven experience as a Practice Manager or in a comparable administrative role within healthcare.
• Strong understanding of medical office procedures, healthcare regulations, and compliance standards.
• Exceptional leadership, interpersonal, and problem-solving skills.
• Proficiency in practice management software (Best Practice) and Microsoft Office Suite.
• Financial acumen with experience in budgeting and resource management.
• Excellent verbal and written communication skills.

'Keeping Our Generations Growing Strong'

Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.

• Casual Positions
• Based in Cairns and Edmonton
• Pay rate $56.88 - $68.43 per hour (inclusive 25% casual loading)

The Registered Nurse is responsible for working with clinical staff to improve the standard of health of Aboriginal and Torres Strait Islander people through the provision of culturally valid, holistic primary health care services.

The successful applicant will hold a nursing degree together with current registration with the Australian Health Practitioners Regulation Agency (AHPRA) and a Queensland immunisation endorsement. Recent practical experience within a community health setting is highly desirable.

Benefits of working with Wuchopperen

• Generous salary sacrifice benefits.
• 12% Superannuation Contribution.
• Commitment to professional development.

How to apply

To be eligible for interview, applicants must:

• provide a cover letter of no more than two pages, addressing the Core Capabilities in the Position Description
• provide a Specified Reference
• possess a current driver’s licence.

Applicants for a specified position must have an Aboriginal or Torres Strait Islander person who is recognised and accepted in the Aboriginal and Torres Strait Islander community; provide a written reference to support their ability to meet selection criteria 2 of the position description.

Wuchopperen is a Child Safe Organisation and the safety and wellbeing of children is of utmost importance.

For more information or to apply, visit www.wuchopperen.org.au/careers or contact Susanne Raistrick, Practice Manager, Health Services on (‪07) 4080 1056.

Closing date for applications: 5pm, Monday 14 October 2024. 

Please send all applications to recruitment@wuchopperen.org.au

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

• Be part of a team tasked with delivering a multi-strategy approach that delivers supportive environments and systems to better prevent or intervene in disease progression.
• Under s25 of the Anti-Discrimination Act 1991, there is a genuine occupational requirement that applicants are Aboriginal and/or Torres Strait Islander persons.

The role

In this role, you will be responsible for supporting effective community engagement with Aboriginal and Torres Strait Islander communities, particularly with young women, adolescents, and girls. You will play a key part in ensuring that all preventive health policies and interventions are culturally appropriate and grounded in evidence, theory, and sound cultural judgement. This involves preparing and providing advice, as well as working with a range of stakeholders, including Aboriginal and Torres Strait Islander organisations and communities, to support informed decision-making in preventive health.

You will also collaborate with key government and non-government stakeholders to develop and implement culturally appropriate health interventions in both rural and metropolitan settings. Additionally, you will contribute to the creation of public health policies that empower Aboriginal and Torres Strait Islander women, adolescents, and girls to promote and protect their own health and wellbeing. Throughout your work, you will uphold Queensland Health's core values, adhere to service quality standards, and support the Department's representation at regional and state forums.

The successful person

To excel in this role, you will need experience in critically analysing data and providing evidence-based recommendations to colleagues, senior management, and stakeholders on preventive health matters for Aboriginal and Torres Strait Islander women and girls. This includes utilising data from various sources such as population health datasets, community consultations, and co-design processes. Additionally, you should have demonstrated strategic planning and project management skills, or be able to quickly develop these skills, in order to contribute to the development, implementation, and evaluation of statewide health promotion programs for this target group.

You will also need effective verbal and written communication skills, with the ability to work as part of a high-performing team, engaging through correspondence, briefings, committees, negotiations, and consultations. The role requires confident, culturally appropriate communication with community members, along with a high level of motivation and flexibility, including a willingness to collaborate on cross-program initiatives to address key issues as directed by management.

About us

The Department of Health is responsible for the overall management of the public health system in Queensland. We are an organisation that strongly believes in the need to work with people who value the goals of our organisation and who will thrive in our workplace. Working at the Department of Health is about making a difference.

The Division delivers policies, programs, services, and regulatory functions that aim to improve the health of the Queensland population by promoting and protecting health and wellbeing, detecting, and preventing disease and injury; and supporting high quality healthcare service delivery.  

Benefits

• A fast-paced, challenging, and supportive environment.
• Competitive salary + generous superannuation and leave loading.
• Flexible working arrangements.
• Diverse work culture.
• Career training and development.

How to apply

To apply for this opportunity:

• please submit your resume (including the details of two referees), and
• a cover letter (maximum 2 pages) outlining your skills and experience relevant for this role.

Further information

We are committed to building inclusive cultures in the Queensland public sector that respect and promote human rights and diversity.

Applications will remain current for a period of up to 12 months and may be considered for other vacancies which may include an alternative employment basis (temporary; full time or part time).

To view the full advertisement for this position, visit smartjobs.qld.gov.au/jobs/QLD-QPHSS591875