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Flood emergency
Responding to the health and wellbeing needs of your community during an emergency or natural disaster. Northern Queensland PHN offers a range of resources to support health professionals respond in emergency situations.
  • Refer to the practice's emergency management plan. 

  • Communicate to patients any changes to access or open hours and/or reinforce continued access. 

  • Consider extending or offering alternative arrangements to accommodate changed or increase in patient demand. 

  • Follow alert and warning updates. 

  • Offer support to your local practices as agreed if you have the capacity to do so. 

  • Consider extending opening hours to accommodate an increase in patient demand.

  • Communicate to patients any changes to access or open hours and/or reinforce continued access.

  • Regularly visit and follow alert and warning update sites to stay informed.  

Disasters and emergencies are increasing in prevalence and impact, and North Queensland has a relatively high level of exposure to extreme weather events.  

Our region can experience a range of natural disasters including cyclones, floods, storms, bushfires and pandemics. These emergencies can pose a risk to business continuity in primary care. It is a requirement of the RACGP Standards of General Practice that practices prepare and maintain an emergency response plan (ERP). 

In line with the Commonwealth Legislation (Aged Care Act 1997 and Aged Care Quality and Safety Commission Act 2018), it is essential for RACHs to continue to provide care and support to their clients throughout a disaster. Emergencies can impact residential aged care homes' (RACHs) ability to provide services, and preparing for emergencies helps lessen these impacts. 

Information and resources to help you, your staff and patients during disaster recovery following cyclones and flooding. 

It is recommended that service providers have a plan in place should a disaster event occur (for example, a heatwave) to ensure their staff and clients are aware of strategies to protect themselves and family. 

NQPHN has compiled information to assist service providers who support clients in the community with preparedness activities for heatwaves. 

Heatwave specific resources 

Fine smoke particles can cause health problems like itchy or burning eyes, throat irritation, a runny nose, and illnesses like bronchitis. 

They can also aggravate existing lung conditions, like chronic bronchitis, emphysema, and asthma. Symptoms can occur for several days after smoke is inhaled. 

Residents should: 

  • close windows and doors 

  • use fans or air conditioning on recirculating mode to keep cool 

  • keep medications close by if suffering a respiratory condition 

  • be vigilant in taking prescribed medications for existing lung conditions. 

If you have a known respiratory condition such as asthma please have your regular medication at hand and see your GP if you do not feel you are adequately prepared. 

Residents should call Triple Zero (000) if you are having health problems or believe your property is under threat. 

Supporting staff and patients in a time of crisis.

Free wellbeing support for general practice and pharmacy staff. 

NQPHN offers free EAP support for all general practice and pharmacy staff affected by the impact of cyclones and/or floods.  

An Employee Assistance Program (EAP) is a work-based intervention program designed to enhance the emotional, mental, and general psychological wellbeing of all employees and includes services for immediate family members.  

To access this confidential service, please contact AccessEAP on 1800 818 728 and identify as one of these groups when calling into our service, starting with Northern Queensland Primary Health Network, then either Chemist Staff or GP staff.  

For more information on AccessEAP, visit their website.  

NQPHN has also created an EAP support poster to advise staff of the service availability:  

Wellbeing support for Practice Managers and their teams  

AAPM has set-up a dedicated opportunity for Practice Managers and their team members to access the AAPM Member Assistance Program. AAPM will fully fund the first few engagements to ensure healthcare professionals can remain supported.  

AAPM Non-Member Support can be accessed here using code NMS024 to successfully identify and validate your eligibly.  

Head to Health  

Prioritising your mental health is important. If you or someone you know needs mental health support, it’s available 24/7. Find resources and helplines at Head to Health.  

Other support services 

Service Description Contact details
13 YARN Aboriginal and Torres Strait Islander crisis support line. Available 24/7. No shame, no judgement, safe place to yarn.   13 92 76 / 13yarn.org.au  
1800 RESPECT Free, 24/7 support for people impacted by domestic, family, or sexual violence.   1800 732 732 / 1800respect.org.au  
Beyond Blue   24/7 support programs to address issues related to depression, suicide, anxiety disorders, and other related mental illnesses. 1300 224 636 / beyondblue.org.au  
Head to Health Phone Service Local general mental health advice and support. You can make a free call to Head to Health between 8.30am-5pm weekdays (except public holidays).   1800 595 212 / headtohealth.gov.au  
headspace Cairns   Free mental health service available for 12-25 year olds. headspace Cairns is closed during the cyclone event, but will post updates when reopened on their social media pages. E-headspace services are available, including phone and online support via the headspace web page.   Online and phone and support - headspace  
Kids Helpline   Resilient Kids resource 'The Hub' is available for practical and mental health strategies to cope before, during and after a disaster.   1800 55 1800 /  kidshelpline.com.au/disaster-response  
Lifeline Australia   Lifeline is a national charity providing all Australians experiencing a personal crisis with access to 24 hour crisis support and suicide prevention.   13 11 14 / lifeline.org.au  
StandBy Support After Suicide Service   24-hour community-based, suicide postvention program for people bereaved by suicide.    1300 727 247 / standbysupport.com.au  
Suicide Call Back Service   Free counselling for suicide prevention & mental health via telephone, online & video for anyone affected by suicidal thoughts, 24/7.   1300 659 467 / suicidecallbackservice.org.au  
QLife   LGBTI peer support and referral for people wanting to talk about a range of issues including sexuality, identity, gender, bodies, feelings, or relationships.    1800 184 527 / qlife.org.au  

 

Preparedness, response, and recovery
Disaster readiness banner
Prepare your organisation and patients/customers for the impact of disasters.

Disaster events are increasing in prevalence and severity across northern Queensland, which is the area of responsibility for Northern Queensland Primary Health Network (NQPHN).      In recent years there has been increased levels of exposure to extreme weather events, as well as other emerging issues such as the COVID-19 pandemic and ongoing drug shortages.      NQPHN works closely with Local Disaster Management Groups (LDMGs), District Disaster Management Groups (DDMGs), Health Function Groups (HFGs), and Hospital Health Services (HHSs) to actively support their disaster management responsibilities by coordinating with primary health providers when required.  

  • Develop and maintain an up-to-date emergency response and business continuity plan. 

  • Exercise and review your plan on a regular basis. 

  • Contact other practices in your local area and agree on how you might be able to offer mutual support during an event. 

  • Have a plan in place to send communications to patients about service disruptions or changes. 

  • Have a system in place to routinely capture and check patient’s current contact details. 

  • Ensure patients with a My Health Record have current information records and an up-to-date shared health summary where appropriate. 

  • Take steps to encourage patients to have a face-to-face appointment to ensure continued telehealth eligibility. 

NQPHN has its Emergency Disaster Management Plan and Business Continuity Plan in place, and particularly encourages general practices, pharmacies, and other primary healthcare providers to do the same as soon as possible, so that they are prepared, well stocked and best positioned to respond to crises and the health needs of their communities. 

Emergencies can impact residential aged care homes' (RACHs) ability to provide services. Preparing for emergencies helps lessen these impacts. 

Find out more

  • Develop and maintain an up-to-date emergency response plan.

  • Exercise your plan on a regular basis.

  • Contact other practices in your local area and agree on how you can offer mutual support.

  • Have a plan in place to send communications to patients about service disruptions or changes.

  • Update medication lists and health care plans – with consideration to impacts of compounding disasters (e.g. pandemic x floods).

  • Have a system in place to routinely capture and confirm every patient’s current contact details.

  • Ensure that patients with a My Health Record have current information recorded and an up-to-date shared health summary where appropriate.

  • Take steps to encourage patients to have an in-person appointment to ensure continued telehealth eligibility.  

More information about NQPHN's Emergency SMS Alert System can be found here.

Preparedness, response, and recovery