Preparing to Work in Difficult Environments

Posted Monday 25 November 2024 | David Cherry and Associates Pty. Ltd.

This webinar is aimed at helping workers psychologically prepare to work in difficult environments. In addition, the training will help the participants develop some of the crucial skills needed to work with clients who may be sad, upset, angry, and/or demanding.

The webinar will cover: 

• how to prepare psychologically to work in a difficult environment
• understanding and maintaining professional boundaries
• habits that promote your psychological and physical well-being
• vommunicating effectively with clients who are distressed
• guidelines for managing difficult conversations
• work practices that promote worker well-being
• simple, useful tips on how to develop good behaviour habits and good thinking habits. 

Detailed notes will be provided.