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About NQPHN
Northern Queensland Primary Health Network (NQPHN) is the lead organisation working to improve healthcare in local communities in North Queensland.

Our core functions are to:

  • coordinate and integrate local health care services in collaboration with local Hospital and Health Services (HHSs) to improve quality of care, people's experience, and efficient use of resources
  • commission primary care and mental health services to address population health needs and gaps in service delivery and to improve access and equity
  • capacity-build and provide practice support to primary care and mental health providers to support quality care delivery.

We do this through:

  • purposeful engagement with our stakeholders and local communities
  • working in collaborative partnerships 
  • building capacity and capability of primary healthcare provider workforce
  • using innovation and new ideas to achieve outcomes
  • embracing and utilising technology
  • being strategic and transparent in our commissioning activities 
  • using data and evidence to make decisions and improvements.

Our priority areas include Population Health Priorities, Mental Health and Alcohol and Other Drugs, GPs and other Primary Care Professionals, First Nations Health, and System Integration. 

The NQPHN region is home to approximately 700,000 people, and extends from St Lawrence in the south coast, up to the Torres Strait in the north, and west to Croydon and Kowanyama.

We have over 90 staff operating across three offices in Cairns (Gimuy-Walubura Yidinji and Djabugay Nation country), Townsville (Bindal and Wulgurukaba country), and Mackay (Yuwibara country).  

We are one of 31 regionalised and independent PHNs established nationally by the Commonwealth Department of Health and Aged Care. Find out more about the PHN program on the Australian Government Department of Health and Aged Care website.

Our Values-Behaviour Blueprint

NQPHN Values Behaviour Blueprint

This Values-Behaviour Blueprint provides a summary of NQPHN’s Values-Behaviour Charter. The Charter represents a shared commitment from all staff to improving the future ways of working at NQPHN. The purpose of this charter is to outline the behaviours and actions expected of leaders and staff across NQPHN. 

Values statement

We connect co-operatively across boundaries to share ideas and achieve our goals together.

‘We work together’

Core commitment

  • I will work co-operatively across teams to achieve outcomes.
  • I will connect with others to build trusting relationships.
  • I will share ideas, knowledge, and resources.

Values statement

We are empowered, inspired, and will step up to create a better future.

‘We are all leaders’

Core commitment

  • I will role-model positive behaviours.
  • I will create opportunities to have a positive impact.
  • I will take responsibility for contributing to NQPHN’s culture and success.  

Values statement

We hold ourselves to the highest standards of ethics and professionalism.

‘We do the right thing’

Core commitment

  • I will be consistently ethical and trustworthy.
  • I will display high levels of professionalism at all times.
  • I will represent NQPHN with pride.

Values statement

We own our actions, follow through on our promises, and live our values.

‘We do what we say’

Core commitment

  • I will follow through on my commitments.
  • I will take ownership of my work and performance.
  • I will be transparent and forthcoming with information.  

Values statement

We hear, acknowledge, and value all people and voices, finding unity in our diversity.

‘We are considerate’

Core commitment

  • I will actively seek out and value different perspectives.
  • I will treat all people with appreciation, dignity, and courtesy.
  • I will be culturally informed and sensitive.
Board and Governance Careers NQPHN news Stakeholder engagement
NQPHN careers
NQPHN vacancies
To apply for a role at Northern Queensland Primary Health Network (NQPHN), please submit a resume and cover letter addressing each of the key selection criteria for the role you are applying for. 

View NQPHN job vacancies and apply, here.

 


 

Salary sacrifice benefits

An additional benefit of working for NQPHN is that we offer salary packaging solutions (also known as salary sacrifice).

You can contribute a sum of money from your pre-tax salary each Fringe Benefits Tax (FBT) year, which is 1 April to 31 March. This can be used for everyday expenses such as mortgage, bills, loan, credit card repayments, shopping, groceries and even petrol.

NQPHN chooses to salary package through Eziway.

 


 

Organisational chart

View NQPHN's organisational chart, here.

Careers
Reports and Plans
Northern Queensland Primary Health Network (NQPHN) is tasked with producing a number of reports and plans about our work.

These documents provide transparency about NQPHN's activities to the Australian Government and Australian public. 

NQPHN's reports and plans include:

  • Activity Work Plans (AWPs)
  • Annual Reports
  • Health Needs Assessments (HNAs)
  • Strategic Plan
  • program specific assessments, evaluations, and reports. 
Report
Break It Down Project Thursday Island community
Reconciliation Action Plans (RAPs)
Northern Queensland Primary Health Network (NQPHN) launched its Reflect Reconciliation Action Plan (RAP) in 2018, marking an important step in the organisation’s reconciliation journey.

NQPHN launched the Innovate RAP in November 2020 and its second iteration in November 2024, which strongly advanced the organisation’s commitment to working with local Indigenous communities to close the gap in health inequalities.

The Reflect RAP, formally endorsed by Reconciliation Australia, outlines NQPHN’s strong commitment to improving the health and wellbeing of Aboriginal and Torres Strait Islander peoples within North Queensland.

The RAP helps to build a culturally-aware workforce, improve upon appropriate practices, and strengthen relationships with Aboriginal and Torres Strait Islander peoples and communities. With an organisational purpose to drive change within and support primary health care to improve individual and community health, NQPHN recognises the importance of an inclusive and culturally-appropriate approach towards our core business activities.

The RAP guides NQPHN to improve its relationship and engagement with Aboriginal and Torres Strait Islander peoples and communities. Its development reflects a deep-seeded commitment by the NQPHN Board and its Members to assure the actions and programs developed by NQPHN are culturally relevant, safe, and give due consideration to the aspirations of our nation’s First Peoples.

Specifically, NQPHN developed its Reflect RAP to:

  • acknowledge and celebrate Aboriginal and Torres Strait Islander culture by continuing to build an understanding of and respect for Aboriginal and Torres Strait Islander customs, values, and traditions through ongoing education
  • improve relationships with Aboriginal and Torres Strait Islander communities in our region
  • build partnerships with Aboriginal and Torres Strait Islander peoples and organisations to ensure more effective and relevant engagement, and make meaningful contributions to the health and wellbeing of Aboriginal and Torres Strait Islander peoples in our region
  • inform NQPHN’s commissioning activities and procurement to improve clinically and culturally-safe and accessible primary health services, including championing connected and integrated service commissioning actions wherever possible
  • support Aboriginal and Torres Strait Islander communities and services in identifying and securing resources that meet locally-identified health needs
  • demonstrate NQPHN’s continuing focus and commitment to the National Aboriginal and Torres Strait Islander Health Plan and other State and national policy frameworks which aim to Close the Gap
  • support workforce development actions which assist to support Aboriginal and Torres Strait Islander peoples, organisations, and communities.

The Innovate RAP, formally endorsed by Reconciliation Australia, enables NQPHN to make aspirational and innovative commitments to help gain a deeper understanding of the organisation's sphere of influence and establish best practice approaches to advancing reconciliation.

The Innovate RAP outlines key actions NQPHN will undertake to strengthen relationships with Aboriginal and Torres Strait Islander stakeholders and communities in the North Queensland region, engage staff and stakeholders in reconciliation, and develop innovative strategies to empower First Nations peoples.

The Innovate RAP is both an opportunity and an invitation for NQPHN to expand its understanding of its core strengths and deepen its relationship with its community, sta­ff, and stakeholders.

The Innovate RAP, formally endorsed by Reconciliation Australia, marks a significant step forward, empowering us to make impactful commitments that map out our future actions. It builds on the foundational work we have already achieved, while also encouraging our staff to engage deeply in reconciliation through an improved understanding of our learnings and participation in activities from our previous RAPs. As part of this commitment, we will continue to support the health and wellbeing of First Nations Peoples in our region.

Reconciliation Aboriginal and Torres Strait Islander health