The role

You will be responsible for project management to support the internal and external readiness, transition, implementation, and adoption of the Primary Sense™ population health management software for general practice within the NQPHN region.

This will be a rewarding role for someone who is passionate about supporting quality improvement in general practice to improve patient care.

• Establish and maintain project governance to support the deliverables of the project.
• Coordinate and lead the management of the project to deliver desired outcomes within resourcing, timelines, and budget parameters.
• Align the project to actively support primary health transformation within the scope of health management software.
• Identify barriers and enablers to change management and adoption of new technology and systems in primary care and implement evidence-based approaches.
• Monitor and report on project progress to key internal and external stakeholders on overall project performance.
• Identify and provide timely authoritative quality advice on issues affecting the project, including management of dependencies and constraints.
• Establish strong linkages with key internal and external stakeholders to inform activities.
• Establish a transition strategy for business as usual (BAU) support with the Primary Care Engagement Team at the conclusion of the project.
• Support the system change/redesign of programs and projects needed internally within NQPHN to successfully implement the Primary Sense Transition Project.
• Provide authoritative advice and prepare and present detailed reports and briefs.
• Actively identify emerging pressures, issues, risks, and initiate management strategies to address them.
• Work with both the Communications and Marketing Team and the Primary Care Engagement Team to develop a communications plan and compelling value proposition.
• Utilise Microsoft (MS) case management to manage support for tier one customer enquiries.
• Develop knowledge base articles and other resources as required.

Key selection criteria

• Relevant qualification/s in the project management discipline and formal tertiary qualifications in business, health, information management, or a related field.
• A minimum of five years’ experience successfully developing and implementing complex system implementation projects and programs to affect systems change to deliver results within timeframes and budgets.
• Proven ability to influence, negotiate, and engage positively with internal and external stakeholders to achieve project delivery and outcomes.
• Detail-oriented analysis skills, problem solving, and strong organisational skills including ability to effectively prioritise workload and competing priorities.
• High level communication skills including written skills, consultation and negotiation, and interpersonal skills, with a demonstrated ability to problem solve and use initiative and judgement.
• Ability to work independently and as part of a team.
• Experience using MS Dynamics and MS PowerBI.
• Intermediate to advanced skills in the MS Office Suite, including Word, Outlook, Excel, and PowerPoint.
• Experience managing information and communications technology (ICT) health implementation projects, ideally in a community or not for profit setting (desirable).
• Experience in delivering related change management activities (desirable).
• Understanding and experience in the health care sector, including primary health care (desirable).

Benefits

• Ongoing training and development opportunities on offer.
• Annual leave loading of 17.5%.
• Flexible work arrangements.
• Employee Assistance Program (this is also available for immediate family members).
• Generous salary sacrifice benefits.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage First Nations people to apply for this role.

To view the position description, please click here.

To view the job advert, please click here.

This is a part time role (0.5 FTE) 12-month contract.

Your application should include:

• cover letter including response to the key selection criteria (no more than two pages)
• your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Monday 28 August 2023 at 5pm.

The role

This position will support and understand the workforce needs and training capacity of general practice and general practitioner (GP) registrars in the NQPHN region as part of the delivery of the General Practice Workforce Planning and Prioritisation (GP WPP) Program.

The GP WPP activity will deliver robust, independent, evidence-based advice to the Department of Health and Aged Care (the Department) and GP colleges to inform Australian General Practice Training (AGPT) training placement priorities at the GP catchment level. This will support the delivery of a GP workforce that meets current and future GP workforce needs and addresses workforce shortages. GP WPP analysis will inform distribution targets set by the Department and will assist the GP colleges in placement decisions and training capacity planning.

• Establish and maintain productive working relationships with general practices, GPs, practice managers, and Aboriginal Community Controlled Health Organisations (ACCHOs) to inform WPP activities.
• Identify, establish, and maintain positive working relationships with key stakeholders in the GP WPP Program within the NQPHN region and consult with local stakeholders for the purpose of understanding workforce needs and training capacity.
• Develop the workforce needs reports and training capacity reports, including evidence-based recommendations, as part of the WPP Program for the NQPHN region and plan and coordinate twice-yearly community consultation and surveys with general practice teams, GP registrars and GPs in North Queensland to seek feedback on local WPP recommendations.
• Work collaboratively with the GP Advisor and liaise with existing registrars in the catchment to determine the suitability of training placements, opportunities for gaining advanced skills, and other issues that may affect trainee wellbeing.
• Attend and support network events to gather insights from local GPs and GP registrars.
• Liaise and collaborate with all internal team members to provide local intelligence that informs GP training needs and capacity, including all generalist scope and regional pathway opportunities.
• Represent the organisation on relevant committees, advisory groups, and events on a local, state-wide, and national level as they relate to the role and organisational objectives.
• Stay informed on the details and requirements of the AGPT program and other GP training pathways.
• Other duties as directed by the manager.

Key selection criteria

• Experience in supporting the development, implementation, and evaluation of projects and programs.
• Completion of, or willingness to complete, training in project management and stakeholder engagement.
• Demonstrated ability to develop rapport and build relationships with internal and external stakeholders.
• Demonstrated interpersonal, communication (verbal and written), and negotiation skills.
• Demonstrated ability to provide a high level of secretarial support to working groups and/or committees.
• Demonstrated skills in time management and prioritisation; ability to meet deadlines in a high demand work environment.
• Demonstrated skills in dealing with confidential and sensitive information in a professional manner.
• High-level skills and experience in utilising the Microsoft Suite including Microsoft Word, Outlook, Excel, PowerPoint, Teams, and SharePoint.

Benefits

• Ongoing training and development opportunities on offer.
• Annual leave loading of 17.5%.
• Flexible work arrangements – work from home for up to two days per week.
• Employee Assistance Program (this is also available for immediate family members).
• Generous salary sacrifice benefits.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage First Nations people to apply for this role.

To view the position description, please click here.

To view the job advert, please click here.

Your application should include:

• cover letter including response to the key selection criteria (no more than two pages)
• your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Friday 25 August 2023 at 5pm.

The position exists to ensure that the management of the practice: 

• fully supports the delivery of quality clinical care by the practitioners 
• provides for appropriate rewards to the principals, employees, and patients. 

The Practice Manager is accountable for the provision of expert management services to the practice. 

These services are predominantly those of financial management and staff management. 

Specifically the Practice Manager will be accountable to the Principals of the practice for:

• the performance of staff other than practitioners 
• the organisational review and personnel management function for a team of staff carrying out a range of clerical, technical, and professional activities
• provision of accurate and timely financial data
• development of organisation systems to maximise productivity in the workplace
• development of business plans to meet the objectives of the practice and its principals
• maintenance of the assets of the practice
• continuous review of the operating environment of the practice
• Public Relations and marketing.

To be suitable for this position you must have:

• meticulous attention to detail
• ability to multi-task and work in fast-paced environment
• high quality customer service
• excellent documentation and communication skills
• ability to use discretion while working with sensitive information
• availability to start as early as 7.45am and finish as late as 6pm.

The person we are looking for is:

• professional
• reliable 
• compassionate
• a team player
• passionate about healthcare excellence.

What we offer

• A friendly and supportive workplace.
• A beautiful physical work environment close to town.
• Casual hourly rate based on experience (reviewed after three-month probation, with potential to change to permanent part-time).
• Opportunities for further development.