The company

Upward Life Family Practice is a private-billing, community-focused clinic in Cairns with five general practitioners (GPs), two RACGP registrars, and allied health professionals including a speech therapist, psychologist, and hypnotherapist. We're seeking an experienced and dynamic Practice Manager to lead our team and ensure smooth operations while maintaining our commitment to exceptional patient care and continuous improvement.

About the role

• Full-time role, managing both general practice clinic and allied health clinic (located 50m away).
• Great opportunity to support a close-knit team and doctors who are proud of the service they provide to their patients. 
• Responsibilities include financial management, day-to-day operation requirements, compliance and accreditation, all aspects of employee management, and enhancing patient experiences. 
• Work closely with our leadership team to drive growth and service improvement. 

Your role will be pivotal in driving the practice's strategic goals, enhancing patient experience, and fostering a positive and collaborative workplace culture.

About you

You are an experienced Practice Manager with a passion for healthcare and a strong background in managing a medical practice. You are a natural leader who can inspire your team and foster a positive workplace culture. You have excellent communication and organisational skills, with the ability to manage multiple priorities and drive continuous improvement.

Key selection criteria

• Proven experience in a Practice Manager or similar role within a healthcare setting.
• Diploma of Practice Management or equivalent.
• Strong leadership and team management skills.
• Solid understanding of medical billing, financial management, and budgeting, preferably within a general practice setting.
• Knowledge of healthcare regulations, GP accreditation, and compliance.
• Excellent communication and interpersonal skills.
• Experience in HR/payroll and all aspects of employee management.
• Ability to work collaboratively within a multidisciplinary team.
• Proficiency in Best Practice and Automed software is highly desirable

The benefits

• Competitive salary package commensurate with experience.
• A supportive and friendly team environment.
• Discounted coffee at on-site coffee shop.
• AAPM membership.

How to apply

To apply, please email your resume and cover letter detailing your suitability to admin@ulfp.com.au

About you

If you have the following attributes, then you may just be what we are looking for!

• You are smart, quick, and confident.
• You have super high emotional intelligence and fantastic people skills!
• You are extremely accountable for your outcomes. 
• You thrive on personal development. 
• You absolutely want to grow!
• You demand excellence of yourself and thrive on feedback.
• You are energised and create energy.
• You are a lighting fast learner. 
• You're highly resilient and adaptable.
• You have excellent computer skills
• You are flexible in your availability to work
• You may not have prior experience within this setting, but if you bring all of the above then we want to hear from you!

About us We have a team of 7 clinicians, who are physios focused on treating Musculoskeletal and Pelvic Health conditions.  

As an expanding but established business, every member has a huge role in the success of the company. You will be well respected and be challenged to up-skill, and there's always room for your creativity to shine!  

This role is a part-time position for the successful candidate, who will work closely with our Physios and admin team to help provide an exceptional client experience and to assist with various front desk tasks within our busy Clinic.

Tasks & responsibilities

• Customer Service – Provide a top-level customer service interaction for our clients, organising client schedules, handling payments and all with positive people skills!
• Being involved in the daily operations of the clinic
• Managing appointments and bookings for patients
• Taking payments and invoicing 
• Liaising with practise manager
• Practitioner Support – following up on communication between clients and practitioners as required
• Maintaining a clean clinic environment for clients and staff
• Bring our small business to the next level and embrace responsibilities and tasks
• maintaining clinic washing services 

Qualifications & experience

• Previous experience in medical, allied health or legal reception would be highly regarded, but not essential
• Understanding of HICAPS, Medicare, Workcover, DVA programs also highly regarded but not essential
• Extremely high-level multitasker, being able to work in a busy and high paced environment
• Excellent written and verbal communication
• Thrive in building relationships with clients

Benefits

• Working with a fun and social team. Forget the traditional corporate culture. We’re all family and here to support you however we can!
• Physios working right by your side! The most ergonomic team possible.
• Full Training provided on the job, to make sure you are fully confident in your role
• We have regular meetings, celebrate our wins and enjoy social team outings.

Think this sounds like you? Then you are welcome to apply.

Please include your availability in your application, and a short bio, so we get to know you a bit prior to going through your CV!