In this role, your leadership and organisational skills will be pivotal. You will have the unique opportunity to help shape the future of the practice and contribute to the overall patient experience.

This is a full time position where you will play a key role in the seamless day-to-day operations of the clinic, ensuring a smooth workflow behind the scenes while fostering a supportive, productive environment for both staff and patients.

Key responsibilities

• Operations Management: Oversee daily operations to ensure the practice runs efficiently. Manage scheduling, staffing, and patient flow, optimising productivity while maintaining high-quality service.
• Team Leadership: Lead, mentor, and support a team of doctors, administrative staff, and support personnel. Cultivate a positive workplace culture, promote continuous professional development, and address performance issues proactively.
• Financial Management: Handle budgeting, financial reporting, and resource allocation, ensuring cost-effective operations without compromising the quality of care.
• Patient Satisfaction: Enhance the patient experience by streamlining appointment processes, addressing complaints with empathy, and ensuring a welcoming, supportive clinic environment.
• Regulatory Compliance: Ensure the practice adheres to all relevant healthcare regulations and standards. Conduct risk assessments, maintain confidentiality, and implement safety and compliance best practices.
• Strategic Collaboration: Work closely with the medical team to develop and implement strategic plans aimed at improving practice operations, expanding service offerings, and achieving organisational goals.
• Community Engagement: Build and maintain strong relationships within the community to ensure a patient-cantered, community-focused approach.

Key requirements

• Previous experience with general practitioners and Medicare billing is preferred.
• Proven experience as a Practice Manager or in a comparable administrative role within healthcare.
• Strong understanding of medical office procedures, healthcare regulations, and compliance standards.
• Exceptional leadership, interpersonal, and problem-solving skills.
• Proficiency in practice management software (Best Practice) and Microsoft Office Suite.
• Financial acumen with experience in budgeting and resource management.
• Excellent verbal and written communication skills.

Clements Medical is a family-owned group of medical practices with a reputation for providing comprehensive family medicine services across the Townsville region and to some remote communities. 

In this role you will be a member of the leadership team working collaboratively to ensure the highest level of patient care across the group of practices. You will have experience in people management, leading by example, in a fast paced general practice environment. Your interpersonal skills will show your confidence and ability to manage change and influence culture whilst developing the team as a whole. 

This role is diverse and requires a leader who will work alongside the administration team and take ownership of the various tasks that arise on a daily basis in the practice. 

The ideal candidate will have the following attributes:

• a minimum of three (3) years’ experience as a senior administrator, manager, or similar role
• you will have well developed communication and interpersonal skills, with demonstrated experience in maintaining effective working relationships with various stakeholders
• demonstrated customer service focus and experience in a customer service environment
• familiarity and competency with Microsoft Office, Word, Outlook, and Excel
• high level attention to detail and accuracy
• experience in the management of confidential information
• demonstrated problem solving/analysis and time management skills
• strong ability to multi-task, time manage, ability to prioritise workloads, and meet deadlines with strong attention to detail.

We are committed to finding the right person for our team, and will provide training and support in the following areas: 

• coordination of accreditation requirements
• organisation systems and productivity
• customer service focus
• records management
• managing client feedback.

Please email manager@clementsmedical.com.au with a cover letter and your CV, if you would like to be considered for this exciting opportunity.