Handle with Care (TM) - Staff safety and defusing situations where individuals may be aggressive

Posted Friday 22 November 2024 | David Cherry and Associates Pty. Ltd.

This three hour webinar is for anyone who works with individuals who may be angry and potentially aggressive. 

The aim of the webinar is to assist participants to develop their skills in keeping themselves safe at work and in defusing situations where individuals may be aggressive. 

The webinar will cover:

• managing your own feelings in difficult circumstances
• minimising risk
• legal issues
• guidelines for managing difficult situations
• general principles for managing difficult behaviour
• using language that does not create resistance
• a suggested structure for some difficult conversations
• dealing with individuals according to their different anger triggers
• communication skills and strategies for defusing situations where individuals may be aggressive. 

The webinar will be highly interactive and participants will be encouraged to ask questions at any time. 

Detailed notes will be provided to all participants.