Reception Team Leader

Date posted: Friday 10 May 2024
Closing date: Sunday 30 June 2024

Join Our Team as Reception Team Leader 

About us 

Thriving Lives Co. is a passionate interdisciplinary allied health team of 22. Our highly supportive administration team is dedicated to maximising our impact and fostering thriving relationships with our clients as well as our clinicians. 

• We offer exercise physiology, physiotherapy, psychology, and occupational therapy services, both in clinic and in the community.
• We are committed to quality, compassion, and a supportive culture, we're a driven team focused on excellence and innovation. 
• We prioritise bringing out the best in our team members, knowing it translates to the best experience for our clients. 

Position overview

We're seeking a motivated, adaptable, organised, and enthusiastic Reception Team Leader to collaborate closely with our Practice Manager. Your role will involve leading our reception team of five, overseeing administrative and reception duties, and enhancing client and professional relations. We need someone who is proactive, adept at problem-solving, and deeply invested in our clients and core purpose. 

Key responsibilities 

• Lead the reception team, fostering a strong and enjoyable team culture. 
• Oversee patient records, filing, and data entry. 
• Facilitate smooth day-to-day reception operations. 
• Liaise with stakeholders like Support Coordinators and GPs. 
• Provide management, training, and support to reception team members. 
• Respond promptly and thoughtfully to customer feedback and inquiries. 
• Ensure exceptional customer service and facility maintenance. 

Requirements 

• Proficiency or the ability to learn and adapt quickly to software programs in Microsoft Office Applications and Halaxy. 
• Previous experience in private practice management, leading a team, or health administration (preferred). 
• Experience with NDIS administration, ideal. 
• Strong initiative, self-direction, and adaptability. 
• Excellent communication, interpersonal, and organisational skills. 
• Ability to prioritise in a fast-paced environment. 
• Proficiency in social media would be a bonus. 
• Reliable with a current driver's license and access to own vehicle. 
• Full-time: 9.30am to 5.30pm (preferable). This is a 38 hours per week, Monday to Friday role. We are responsible for ensuring our reception team can provide the in-clinic support needed to our clinicians and clients.  

Ongoing growth is an integral part of Thriving Lives Co., you will benefit from ongoing support with regular mentoring, training, and a positive, fun workplace.  

How to apply

If you're passionate about making a difference in our community and thrive in a supportive and dynamic work environment, we want to hear from you! Join us in our core purpose to empower our community to live a life they love.   

Please send your resume, cover letter and referee contacts to Manager@thrivinglives.com.au 

A video introduction with your resume is highly regarded.  

Please call 07 4065 8000 and ask for Alana or Laura if you have any further questions about the role.

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