About us

Northern Queensland Primary Health Network (NQPHN) is one of 31 regionalised and independent PHNs established nationally by the Commonwealth Department of Health and Aged Care to provide local communities with better access to improved primary healthcare services.

The NQPHN region extends from St Lawrence in the south coast, up to the Torres Strait in the north, and west to Croydon and Kowanyama.

NQPHN aims to improve health outcomes for all residents by supporting, investing in, and working collaboratively with local Hospital and Health Services, the primary healthcare sector, local government areas (LGAs), other health organisations, and the wider community. Find out more about NQPHN at www.nqphn.com.au

The role

The Senior Risk, Quality and Safety Officer is responsible for supporting a positive quality improvement culture, underpinned by effective Quality and Risk Management Frameworks. The position is the key point of contact and provides knowledge and support to the various committees within scope of this role. The position leads, advises, and monitors the following: Accreditation cycles and processes, quality improvement initiatives, risk management, workplace health and safety, process and system development, protocols, and guidelines across Northern Queensland Primary Health Network (NQPHN).

• Manage NQPHN’s Quality Management System.
• Operationalise the Risk Management Framework, Quality Assurance Framework, and Workplace Health and Safety policies and procedures.
• Coordinate risk management reporting processes and registers.
• Regularly review and updating the Enterprise Risk Register to ensure NQPHN’s Executive Team, Board, and Committees are aware of all significant risks and that the risk profile, mitigating actions, and timelines are appropriate and achievable.
• Work collaboratively with the Executive Director Business Services and Risk Owners to ensure the Enterprise Risk Register is updated in a timely manner.
• Coordinate and lead the ISO accreditation requirements and annual audit.
• Coordinate ongoing quality assurance activities such as policy and procedure reviews, management reviews, internal reviews/audits (in collaboration with the Compliance and Procurement Manager), and other assurance activities as required.
• Promote the workplace health and safety policies and procedures, and review the workplace health and safety management plan, and action accordingly.
• Perform safety/quality surveillance through observations, inspections, and audits.
• If an accident occurs, investigate unsafe working conditions/practices, identify possible causes, make recommendations, and record the incident.
• Regularly review and update the incidents register, ensuring that appropriate information is captured such as the incident/event, time, place, actions taken, and follow up procedures.
• Prepare regular safety and quality reports as required.

Key selection criteria

• Certificate IV in Work Health and Safety.
• Possess an appropriate combination of auditing and investigations experience.
• Demonstrated ability to effectively consult, negotiate, influence, and work collaboratively with a broad range of stakeholders to achieve constant improvement in effectiveness and efficiency.
• Sound knowledge of risk and WHS management principles and related practices and procedures.
• Well-developed communication skills, both written and verbal, including sound experience in the preparation of reports, briefs, and educational materials.
• Demonstrated ability to achieve results in an environment of ongoing organisational change, to ensure the delivery of high-quality outcomes.
• Knowledge and experience of working within management systems such as Quality and Accreditation, Corporate/Clinical Governance systems, reporting, and operational risk management frameworks.
• Knowledge of Microsoft SharePoint software is preferred but not essential.

Benefits

• Ongoing training and development opportunities on offer.
• Annual leave loading of 17.5%.
• Flexible work arrangements – work from home for up to two days per week.
• Employee Assistance Program (this is also avaible for immediate family members).
• Generous salary sacrifice benefits.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage First Nations peoples to apply for this role.

To view the position description, please click here.

Your application should include:

• Cover letter and response to the Key Selection Criteria (no more than two pages).
• Your resume.
• Salary expectations for the role.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Friday 26 May 2023 at 5pm.