In this full time role, you will be responsible for overseeing the smooth and efficient operation of our thriving general practice. This is a strategic position that plays a vital role in ensuring the practice meets its objectives and provides exceptional patient care.

What you'll be doing

• Manage all administrative and operational aspects of the practice, including staff scheduling, inventory management, and financial administration.

• Implement and monitor policies, procedures, and systems to enhance practice efficiency and patient satisfaction.

• Oversee the recruitment, training, and performance management of the administrative team.

• Liaise with medical staff, patients, and external stakeholders to resolve issues and improve service delivery.

• Analyse practice data and identify opportunities for process improvements and growth.

• Ensure compliance with all relevant healthcare regulations and legislation.

• Contribute to the strategic planning and decision-making for the practice.

What we're looking for

• Experience in a practice management or senior administrative role within the healthcare industry.

• Strong understanding of the Australian healthcare system, including Medicare, private health insurance, and regulatory requirements.

• Exceptional organisational and problem-solving skills, with the ability to multitask and prioritise effectively.

• Excellent communication and interpersonal skills, with the ability to liaise effectively with a diverse range of stakeholders.

• Proficient in the use of practice management software and other business technologies.

• Demonstrated ability to lead and motivate a team, with a focus on continuous improvement.

• Tertiary qualification in a relevant field, such as business, health administration, or a related discipline.

What we offer

At The Doctors Mackay, we are committed to providing a supportive and rewarding work environment for our employees. You will have access to a range of benefits, including competitive remuneration, opportunities for professional development, and a collaborative team culture. We value work-life balance and offer flexible working arrangements to help you achieve your personal and career goals.

About us

The Doctors Mackay is a leading general practice serving the West Mackay community. With a team of experienced and dedicated medical professionals, we are committed to delivering high-quality, patient-centred healthcare. As a growing practice, we are constantly seeking new ways to expand our services and enhance the patient experience.

If you are an experienced practice manager with a passion for healthcare and a drive to make a difference, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.

The company

Upward Life Family Practice is a private-billing, community-focused clinic in Cairns with five general practitioners (GPs), two RACGP registrars, and allied health professionals including a speech therapist, psychologist, and hypnotherapist. We're seeking an experienced and dynamic Practice Manager to lead our team and ensure smooth operations while maintaining our commitment to exceptional patient care and continuous improvement.

About the role

• Full-time role, managing both general practice clinic and allied health clinic (located 50m away).
• Great opportunity to support a close-knit team and doctors who are proud of the service they provide to their patients. 
• Responsibilities include financial management, day-to-day operation requirements, compliance and accreditation, all aspects of employee management, and enhancing patient experiences. 
• Work closely with our leadership team to drive growth and service improvement. 

Your role will be pivotal in driving the practice's strategic goals, enhancing patient experience, and fostering a positive and collaborative workplace culture.

About you

You are an experienced Practice Manager with a passion for healthcare and a strong background in managing a medical practice. You are a natural leader who can inspire your team and foster a positive workplace culture. You have excellent communication and organisational skills, with the ability to manage multiple priorities and drive continuous improvement.

Key selection criteria

• Proven experience in a Practice Manager or similar role within a healthcare setting.
• Diploma of Practice Management or equivalent.
• Strong leadership and team management skills.
• Solid understanding of medical billing, financial management, and budgeting, preferably within a general practice setting.
• Knowledge of healthcare regulations, GP accreditation, and compliance.
• Excellent communication and interpersonal skills.
• Experience in HR/payroll and all aspects of employee management.
• Ability to work collaboratively within a multidisciplinary team.
• Proficiency in Best Practice and Automed software is highly desirable

The benefits

• Competitive salary package commensurate with experience.
• A supportive and friendly team environment.
• Discounted coffee at on-site coffee shop.
• AAPM membership.

How to apply

To apply, please email your resume and cover letter detailing your suitability to admin@ulfp.com.au

About you

In this role, you will manage and support our clinical and administrative teams and have oversight of all day-to-day practice operations. You will bring experience within a similar role, be able to effectively establish and implement operational processes and procedures and be motivated to support the practice team and our business to achieve success. 

The successful candidate will possess strong people skills, analytical and decision-making capabilities, be passionate about offering the best service possible to our patients, and share in our vision to establish and grow our venture.

Responsibilities

• Manage the day-to-day running of the practice.
• Review and implement practice systems to ensure the smooth and efficient function of the practice.
• Staff recruitment and development of non-clinical staff to ensure high performance and continual improvement.
• Monitor and report on the financial performance of the practice.
• Provide support and engage with our clinical team and other business stakeholders.
• Ensure business compliance with national and regulatory standards.
• Show a commitment to building a positive working environment for our practice team.

Requirements

• Proven leadership and team development experience.
• Strong project management and coordination skills, including reporting to business stakeholders.
• Strong people skills, compassionate, and warm.
• Exceptional written and verbal communication skills.
• Demonstrated ability in planning, organising and controlling business activities.
• Demonstrated experience in development and implementation of quality systems and PMS programs.
• Familiarity with clinical software and financial management systems.

Desirable

• Three plus years proven experience in practice and/or business management.
• Qualifications in practice management or business management.
• Experience with Best Practice software.

If this sounds like the role for you, click ‘Apply’ today.

Please note, only successful candidates will be contacted.