The role

The Senior Communications and Marketing Officer is responsible for coordinating and designing a broad range of hands-on communication tasks, particularly website maintenance, graphic design, social media, editing, formatting of formal reports, media monitoring, and writing articles for newsletters, media, and other NQPHN communications. The position also includes coordinating and designing various internal and external communication collateral and digital advertising, as well as marketing and promotional collateral for a range of NQPHN products, services, sponsorships, and educational programs as required by the organisation.

• Develop and implement communication, marketing strategies, and public relations initiatives relating to NQPHN.
• Monitor and support a consistent and professional standard across company language, style, and branding in line with the NQPHN Style Guide and PHN Branding Guidelines, to both NQPHN teams and external stakeholders.
• Take ownership over NQPHN website and perform maintenance as required by the organisation. Manage and create content for the website, in liaison with key NQPHN staff.
• Draft, prepare, and distribute written and visual material for information or publication internally and externally.
• Maintain newsletter contact database, Staff Intranet, and NQPHN social media accounts.
• Design and develop online campaigns and marketing initiatives through the website and social media, including creative and technical development.
• Advise NQPHN staff on the most effective use of online tools for campaigning and communications.
• Work with stakeholders to support co-design and development of collateral to align with NQPHN’s priorities.
• Support the Communications and Marketing Manager to deliver organisation-wide solutions, including social media, website, and newsletter management.
• Design key corporate publications (from provided content) such as the Annual Report, Health Needs Assessment, Health Infographics, and Style Guide.
• Provide written and verbal advice on graphic design requirements.
• Liaise with printers and other external stakeholders on print and design related jobs, from quote through to delivery.
• Maintain Graphic Design folder and job log on network drive with assistance from the Communications and Marketing Officer.
• Develop and maintain effective relationships with key partners and stakeholders.

Key selection criteria

• Tertiary qualification and at least three years relevant work experience in a communications, marketing, journalism, or design role.
• High level written and verbal communication skills, with the ability to write compelling content that turns complex information into clear, accurate, and relevant copy.
• Demonstrated experience in website management, including using Content Management Systems and website analytics, with experience in Drupal and SharePoint desirable.
• Demonstrated experience across multiple social media platforms, including experience in social media advertising and social media management platforms.
• Deliver the highest standards in graphic design and produce cutting edge creative content, for both print and digital, that accurately represents the expectations of NQPHN.
• A high level of proficiency and maintain advanced knowledge in Adobe Creative Suite (including InDesign, Illustrator, and Photoshop).

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

To view the position description, please click here.

To view the job advert/EOI, please click here.

Your application should include:

• Cover letter addressing the key selection criteria (no more than two pages).
• Your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Tuesday 25 July 2023 at 5pm.

The role

The Senior Contracts Performance Officer – Mental Health and Alcohol and Other Drugs (MHAOD) has responsibility for the management, administration, and performance of commissioning contracts. This role plays a key part in the Commissioning cycle and requires active collaboration across all Commissioning functions to be successful.

This includes:

• Provide operational support across the Commissioning portfolios to ensure the effective management, administration, and performance of contracts.
• Working in collaboration with other Northern Queensland Primary Health Network (NQPHN) functions in the design, management, monitoring, and evaluation of contracts to ensure services are delivered effectively to improve outcomes and meet local need.

Role-specific

• Adopt a holistic approach to evaluating contract performance by using the Department of Health Commissioning Cycle to guide delivery of health services, with particular consideration for the inputs into contract design when evaluating performance, being needs assessment and service planning and design.
• Provide best practice expertise for management and performance of Commissioning contracts including understanding for contract variation and overarching contracting considerations.
• Effectively manage contracts through building strong relationships with health service providers and other key stakeholders.
• Monitor quarterly reports, clinical dashboards and other indicators of contract performance, and lead contract and governance related meetings and discussions to ensure contract deliverables are met.
• Undertake administrative tasks such as production and distribution of correspondence, reports and/or presentations relating to contract management, administration, and performance.
• As agreed with the Manager, carry contract portfolio area and work with Planning and Design Team colleagues to ensure contracted services continue to develop and improve based on community feedback.
• Collaborate with NQPHN staff from other functional areas, particularly Business Services, System Integration and Innovation to monitor and evaluate contract performance. 
• Support the development of resource materials required for contract management, administration and performance and ensure distribution as appropriate.
• Support the collaboration across all NQPHN teams to ensure the programs delivered are in line with the organisation strategic and operational requirements.
• Support the team in ensuring the agreed performance outcomes for the programs across all commissioning portfolios are delivered, monitored, and reported in line with recommended frameworks and guidelines.
• Support and collaborate within the team to ensure an integrated approach to commissioning.

Other requirements

• Current drivers licence.
• Provide a National Police Check less than three months old.
• Be able to meet the requirements of a Working with Children (Blue Card) Queensland (if required).

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

To view the position description, please click here.

To view the job advert, please click here.

Your application should include:

• cover letter (not exceeding two pages)
• response to the Key Selection Criteria (no more than two pages)
• your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Monday 31 July 2023 at 5pm.