About us
Northern Queensland Primary Health Network (NQPHN) is one of 31 regionalised and independent PHNs established nationally by the Commonwealth Department of Health to provide local communities with better access to improved primary healthcare services.
The NQPHN region extends from Moranbah in the south, up to the Torres Strait in the north, and west to Croydon and Kowanyama.
NQPHN aims to improve health outcomes for all residents by supporting, investing in, and working collaboratively with local Hospital and Health Services, the primary healthcare sector, local government areas (LGAs), other health organisations, and the wider community.
Find out more about NQPHN at www.nqphn.com.au
The role
There are several specific areas of focus including financial processes, commissioning processes, and clinical governance processes as well as scope for additional business processes based on the outcomes of discovery workshops.
As the areas of focus impact across the majority of NQPHN business functions, project management support is required to ensure that project timeframes and deliverables are defined, tracked, and achieved.
The Senior Business Process Improvements Lead is a dual-purpose role responsible for supporting NQPHN to:
- project manage the process reviews and embedding of the Commissioning Framework including monitoring and reporting progress to the Steering Committee and Executive Leadership Team
- lead NQPHN operational team members in the advancement of business processes to deliver measurable efficiency gains and ensure that the objectives of operational efficiency, clearly documented roles and responsibilities and defined systems requirements are met.
Key responsibilities
The project aspects of the role include the following key responsibilities:
- defining project objectives, project scope, roles, and responsibilities
- defining resource requirements and managing resource availability and allocation – both internal and third party
- preparing a detailed project plan to schedule key project milestones, workstreams, and activities
- managing delivery of the project according to the project plan
- tracking the project and providing regular reports on project status to the Steering Committee and Executive Leadership Team
- managing and adjusting for any changes in project scope and/or schedule
- identifying and mitigating potential risks
- managing the relationship and communication with all stakeholders, ensuring the project is delivered to their satisfaction.
The business improvements aspects of the role include the following key responsibilities:
- gathering, validating, and documenting business requirements
- modelling business processes and identifying opportunities for process improvements
- identifying the issues, risks, and benefits of existing and proposed solutions and outlining business impacts
- improving the capability of the business in process improvement disciplines and tools (such as Lean, Six Sigma)
- creating business process documentation including policies, procedures, tools, and templates (as required)
- estimating costs and identifying business savings
- implementing and testing proposed process changes
- supporting business transition and helping to establish change
- defining and documenting system requirements for potential future investments.
If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.
NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and/or Torres Strait Islander people to apply for this role.
For further information on this position click the below links.
Your application should include:
- Cover letter.
- Response to the Key Selection Criteria (no more than two pages).
- Your resume.
To submit an application for this position, please send your application to recruitment@nqphn.com.au
Applications close Monday 25 July 2022 at 5pm.
Jenny leads the Primary Care Engagement Team to deliver comprehensive and professional support to the primary care sector. Jenny has 30 years medical administration and Practice Management experience including general practice, private and public hospital administration, and emergency services. Jenny’s leadership qualities, understanding of the health system, and integration enables her to think outside the box to create, develop, and implement innovative solutions to complex issues.
Linda is an Enrolled Nurse, originally of the UK, who has called Cairns home since 2006.
Claire has medical administration experience in a specialist clinic environment and general practice. These roles enabled her to gain experience communicating with health providers and a good understanding of the health demographics for North Queenslanders. Claire also has a background in customer service, technical data analysis, and biological science reporting. Claire is a fantastic communicator and problem solver.
Debra is an endorsed enrolled nurse and practice manager with over 15 years’ experience in general practice. Debra moved to Mackay seven years ago and understands the challenges of rural and remote health, after working as a practice nurse in a remote general practice in Western Queensland. Debra is committed to building the capacity of the health workforce in northern Queensland by encouraging quality improvement through practice engagement and supporting general practice in developing access to integrated and comprehensive care for at risk patients. 
Holly is an Enrolled Nurse who has relocated to Mackay, from Tasmania. Holly has a background in medical administration in general practice and experience working in residential aged care facilities. 
Alex is passionate about Digital Health and has over five years experience working in this space. His qualifications include Bachelor of Arts, Certificate IV in Network Administration and Diploma in Community Welfare Work. His goal is to achieve a workforce confidently using digital health technologies to deliver health and care. Alex can provide online and face to face support to improve provider uptake and use of State and National digital health initiatives. 
Patricia, an experienced healthcare professional, merges over 10 years of practice management in general practice and Aboriginal Medical Services (AMS) with a
background as an Enrolled Nurse. Her expertise spans general practice, AMS, and hospital settings, underpinned by managerial skills and a dedication to community
engagement. Passionate about mentorship and training, she actively fosters sustainable healthcare solutions in underserved communities, making her an invaluable
asset to team striving for excellence.