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Improving access to high quality mental health services and improving the coordination of care for people experiencing mental health challenges are important goals for NQPHN. 

In 2024, NQPHN will be engaging with the sector to progress a range of exciting initiatives. Some initiatives have a focus on redesigning the current system, so it is easier for people to navigate and access the types of services they need. Other initiatives will focus on commissioning new services. 

Commissioning priorities for 2024 are:

  • Procure and establish stepped care services 
  • Procure and establish Cairns Head to Health
  • Procure and establish universal aftercare Mackay and Townsville
  • Distress Brief Support trial - Tablelands
  • Psychological Support for RACH residents

Commissioning priorities for 2023 were: 

  • Redesigning mental health stepped care services 
  • Codesign Cairns Head to Health 
  • Codesign universal aftercare services Mackay and Townsville
  • Community-based suicide prevention activities 
  • Alcohol and other drugs review  

Stepped Care

Under the new model, the Connect to Wellbeing intake and triage function will transition to the Head to Health Phone Service. Additionally, referrals can be submitted via email or eFax using the details below:

Phone Number 1800 595 212
Email  h2h-nqld@pccs.org.au
eFax (07) 4088 1804

To read more about the Stepped Care services please click here.

02 October 2024

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