Reporting to the Information Systems Manager, the experienced and skilled IT Support and Implementation Officer will coordinate the provision of Information Technology (IT) support and services to maintain and develop IT systems and networks within NQPHN. 

You will perform both technical and administrative tasks, and be the primary liaison point between NQPHN and contracted IT service providers in order to ensure reliable, secure, and efficient functioning of computers, network, software, cloud services, and telecom systems.

You will assist the Information Systems Manager in informing and advising management and the wider organisation regarding IT related issues, and assist in the development of procedures, standards, and solutions to business needs.

The successful candidate will be able to:

• provide level 1 and level 2 help desk technical support to NQPHN staff
• configure and structure internal facing information services including intranet and file systems
• provide advice and training for staff and managers regarding the use of technology and the application of IT standards
• support and assist in configuration and development of simple instructions regarding email, device management, tele and video conferencing
• liaise and coordinate with IT service providers responsible for delivery of level 3 help desk, support, and IT projects to provide timely and effective resolution of issues and completion of goals
• support the implementation and application of IT policies and standards
• maintain IT asset and license register
• monitor and ensure reliable operations of backups, security scans etc.
• maintain up to date current state documentation of IT systems
• apply sound change management practices to all updates and system enhancements
• contribute to the development of policy, standards, procedure, and plans for NQPHN IT systems and their use
• provide advice, recommendations, and assistance to management and the wider organisation in finding technology solutions for business needs.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

Your application should include:

• Cover letter and response to the Key Selection Criteria (no more than two pages).
• Your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au  

Applications close Friday 15 July 2022 at 5pm.