In this full time role, you will be responsible for overseeing the smooth and efficient operation of our thriving general practice. This is a strategic position that plays a vital role in ensuring the practice meets its objectives and provides exceptional patient care.

What you'll be doing

• Manage all administrative and operational aspects of the practice, including staff scheduling, inventory management, and financial administration.

• Implement and monitor policies, procedures, and systems to enhance practice efficiency and patient satisfaction.

• Oversee the recruitment, training, and performance management of the administrative team.

• Liaise with medical staff, patients, and external stakeholders to resolve issues and improve service delivery.

• Analyse practice data and identify opportunities for process improvements and growth.

• Ensure compliance with all relevant healthcare regulations and legislation.

• Contribute to the strategic planning and decision-making for the practice.

What we're looking for

• Experience in a practice management or senior administrative role within the healthcare industry.

• Strong understanding of the Australian healthcare system, including Medicare, private health insurance, and regulatory requirements.

• Exceptional organisational and problem-solving skills, with the ability to multitask and prioritise effectively.

• Excellent communication and interpersonal skills, with the ability to liaise effectively with a diverse range of stakeholders.

• Proficient in the use of practice management software and other business technologies.

• Demonstrated ability to lead and motivate a team, with a focus on continuous improvement.

• Tertiary qualification in a relevant field, such as business, health administration, or a related discipline.

What we offer

At The Doctors Mackay, we are committed to providing a supportive and rewarding work environment for our employees. You will have access to a range of benefits, including competitive remuneration, opportunities for professional development, and a collaborative team culture. We value work-life balance and offer flexible working arrangements to help you achieve your personal and career goals.

About us

The Doctors Mackay is a leading general practice serving the West Mackay community. With a team of experienced and dedicated medical professionals, we are committed to delivering high-quality, patient-centred healthcare. As a growing practice, we are constantly seeking new ways to expand our services and enhance the patient experience.

If you are an experienced practice manager with a passion for healthcare and a drive to make a difference, we encourage you to apply for this exciting opportunity. Please click the "Apply Now" button to submit your application.

About Bravehearts 

For over 25 years, Bravehearts has been a leading voice in child protection. The impact of our work drives us towards our vision of a world where people, communities, and systems all work together to protect children from sexual abuse. We are dedicated to creating a brighter, safer future where children are free from sexual harm. Our mission is bigger than ever, and we are looking for a dynamic Practice Manager to lead our team in Mackay in the delivery of The Courage Project service offering. 

About the team

The Courage Project is innovative and provides trauma informed mental health services for children under 14 years of age in North Queensland (Mackay, Whitsunday, and Isaac Regions) who have experienced or are at risk of experiencing physical and/or sexual abuse/assault, family violence and self-harm. The team are truly outstanding! Their professionalism is matched by their warmth, compassion, and collaborative spirit. They consistently provide exceptional support to both their clients and one another, and this is why in 2024, their dedication delivered 638 counselling sessions to children, young people, and their non-offending family members.  

About the position 

Reporting to the Director of Therapeutic Services, we look to welcome an energetic Practice Manager who will provide authentic, proactive, and supportive leadership to The Courage Project team. You will own the successful delivery of The Courage Project, offering hands-on support and guidance to ensure the team consistently meets key performance indicators. Additionally, you will cultivate and maintain strategic relationships with community members to deliver customised education programs and foster the continued growth and success of the program. 

About you 

• Tertiary qualifications in psychology, social work, or counselling.
• Demonstrated high-level experience in providing trauma-informed counselling.   
• A sound understanding of child protection legislation relevant to service delivery. 
• Proven knowledge of the challenges faced by individuals impacted by childhood sexual abuse and exploitation. 
• Demonstrated authentic leadership skills, empowering teams to achieve success together.  
• Exceptional at balancing team needs with organisational goals, fostering growth, and ensuring high performance.   
• Highly skilled communicator with exceptional listening and comprehension capabilities. 
• You embody integrity, wisdom, empathy, courage, and a deep respect for every individual, inspiring trust and connection. 
• You must either currently hold a Working with Children Blue Card or be willing to obtaining one. 

Why join Bravehearts?  

• You will play a key role in advancing our mission to prevent and treat child sexual abuse. 
• You'll join a supportive and compassionate team that, despite the seriousness of our work, knows how to have fun, and create a positive environment. 
• Competitive remuneration including NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits.
• Self-care, professional development and birthday leave days. 
• Confidential support through our employee assistance programme and wellbeing services. 
• An organisation that genuinely cares about its people.