About you

If you have the following attributes, then you may just be what we are looking for!

• You are smart, quick and confident.
• You have super high emotional intelligence and fantastic people skills!
• You are extremely accountable for your outcomes. 
• You thrive on personal development. 
• You absolutely want to grow!
• You demand excellence of yourself and thrive on feedback.
• You are energised and create energy.
• You are a lighting fast learner. 
• You're highly resilient and adaptable.
• You have excellent computer skills
• You are flexible in your availability to work
• You may not have prior experience within this setting but if you bring all of the above then we want to hear from you!

About us We have a team of 6 clinicians, who are physios focused on treating Musculoskeletal and Pelvic Health conditions.  

As an expanding but established business, every member has a huge role in the success of the company. You will be well respected and be challenged to up-skill, and there's always room for your creativity to shine!  

This role is a part-time position for the successful candidate who will work closely with our Physios and admin team to help provide an exceptional client experience and to assist with various front desk tasks within our busy Clinic.

Tasks & responsibilities

• Customer Service – Provide a top-level customer service interaction for our clients, organising client schedules, handling payments and all with positive people skills!
• being involved in  the daily operations of the clinic
• Managing appointments and bookings for patients
• Taking payments and  invoicing 
• Liaising with practise manager
• Practitioner Support – following up on communication between clients and practitioners as required
• Maintaining a clean clinic environment for clients and staff
• Bring our small business to the next level and embrace responsibilities and tasks
• maintaining clinic washing services 

Qualifications and experience

• Previous experience in medical,  allied health or legal reception would be highly regarded, but not essential
• Understanding of HICAPS, Medicare, Workcover, DVA programs also highly regarded but not essential
• Extremely high-level multitasker, being able to work in a busy and high paced environment
• Excellent written and verbal communication
• Thrive in building relationships with clients

Benefits

• Working with a fun and social team. Forget the traditional corporate culture. We're all family and here to support you however we can!
• Physios working right by your side! The most ergonomic team possible.
• Full Training provided on the job, to make sure you are fully confident in your role
• We have regular meetings, celebrate our wins and enjoy social team outings.

Think this sounds like you? Then we welcome you to apply. We look forward to hearing from you!

Please include your availability in your application, and a short bio so we get to know you a bit prior to going through your CV!  

If you want to take your skill set to the next level, Proactive Physiotherapy can offer you the following: 

• job security
• in house CPD 
• a COVID-19 safe work environment.

Our new graduate onboarding program will ensure you are comfortable and confident to treat your very first patient and ongoing support will be given as you grow and learn to implement the most up to date evidence-based treatment methods and technology. We are passionate about training and supporting new physios to become great, and confident in their skills.

We believe in our staff having a work life balance, so there is no weekend or late work hours.

When you become a member of the Proactive team you will immediately receive a range of awesome benefits including:

• one on one mentoring
• weekly two-hour team in-services 
• an external CPD allowance of $2-4k
• sabbatical scheme to work in other states or internationally
• long term incentive scheme
• regular team social events.

Proactive Physiotherapy is in Cairns, Tropical North Queensland, gateway to the Barrier Reef and wet tropics world heritage rainforest. It is a laid-back cosmopolitan city best enjoyed outdoors.

At Proactive Physiotherapy we care about providing the best possible service for our patient's whilst at the same time providing the best possible workplace for our staff and an environment where they can grow and develop. We invest in our people both personally and professionally.

Our clinic offers a range of services including:

• Physiotherapy
• Sports Injury Rehabilitation
• Acupuncture
• Women's / Men's Health
• Exercise and Functional Movement Prescription
• Occupational Rehabilitation
• Clinical Pilates Reformer and Functional Exercise Classes
• Watson Headache Treatment.

Your mentor will be practice principal Julie Faulks, physiotherapist, with masters in orthopaedic manipulative physiotherapy, Level 3 Watson headache specialist, bounce back instructor, with years of experience in treating patients and mentoring young physios.

If this seems like an interesting opportunity, reach out to Julie or Makiko by email or phone to find out more.

About us

Northern Queensland Primary Health Network (NQPHN) is one of 31 regionalised and independent PHNs established nationally by the Commonwealth Department of Health to provide local communities with better access to improved primary healthcare services.

The NQPHN region extends from Moranbah in the south, up to the Torres Strait in the north, and west to Croydon and Kowanyama.

NQPHN aims to improve health outcomes for all residents by supporting, investing in, and working collaboratively with local Hospital and Health Services, the primary healthcare sector, local government areas (LGAs), other health organisations, and the wider community.

Find out more about NQPHN at www.nqphn.com.au 

The role

The Northern Queensland Primary Health Network (NQPHN) Indigenous Health Project Officer (IHPO) will be responsible for assisting in the delivery of Integrated Team Care (ITC) within the Department of Health’s Integrated Team Care Program implementation guidelines.

The purpose of the IHPO role is to improve access for Aboriginal and Torres Strait Islander people to mainstream primary health services, general practices and allied health services within Aboriginal Community Controlled Health Organisations (ACCHOs) catchment areas. The IHPO will also work closely with the Integrated Team Care Coordinators and Outreach Workers to deliver culturally competent health care services, establish stakeholder relationships and service linkages to improve health outcomes for Aboriginal and Torres Strait Islander peoples.

These IHPO position will be working and supporting ACCHOs, mainstream services such as Hospital and Health Services, allied health, and general practice throughout rural and remote communities, with the aim of improving access to and achieving better health outcomes for Aboriginal and Torres Strait Islander peoples within the NQPHN region.

The successful candidate

• It is essential that the person who holds this position be an Aboriginal and/or Torres Strait Islander person and is therefore a genuine occupational requirement under section 25, 104 and 105 of the Anti-Discrimination Act 1991 (Qld).
• Minimum Certificate IV or Diploma in a health-related discipline and two-three years experience in a similar role.
• Demonstrated ability to engage with ACCHOs, Hospital and Health Services, mainstream general practice, as well as allied health services in the community.
• Good written communication skills, with demonstrated experience in agenda preparation, minute taking, and correspondence preparation.
• Demonstrated ability to maintain discretion and confidentiality with regard to sensitive information.
• Good knowledge of Microsoft Office suite and the ability to become proficient in other software programs as required.
• Well-developed organisational and problem-solving skills.
• A high level of attention to detail.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and it is essential that the person who holds this position be an Aboriginal or Torres Strait Islander person.

For further information on this position click the below links.

Your application should include:

• Cover letter.
• Response to the Key Selection Criteria (no more than two pages).
• Your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au

Applications close Monday 18 July 2022 at 5pm.

Download this advert as a PDF

Download the position description

Reporting to the Information Systems Manager, the experienced and skilled IT Support and Implementation Officer will coordinate the provision of Information Technology (IT) support and services to maintain and develop IT systems and networks within NQPHN. 

You will perform both technical and administrative tasks, and be the primary liaison point between NQPHN and contracted IT service providers in order to ensure reliable, secure, and efficient functioning of computers, network, software, cloud services, and telecom systems.

You will assist the Information Systems Manager in informing and advising management and the wider organisation regarding IT related issues, and assist in the development of procedures, standards, and solutions to business needs.

The successful candidate will be able to:

• provide level 1 and level 2 help desk technical support to NQPHN staff
• configure and structure internal facing information services including intranet and file systems
• provide advice and training for staff and managers regarding the use of technology and the application of IT standards
• support and assist in configuration and development of simple instructions regarding email, device management, tele and video conferencing
• liaise and coordinate with IT service providers responsible for delivery of level 3 help desk, support, and IT projects to provide timely and effective resolution of issues and completion of goals
• support the implementation and application of IT policies and standards
• maintain IT asset and license register
• monitor and ensure reliable operations of backups, security scans etc.
• maintain up to date current state documentation of IT systems
• apply sound change management practices to all updates and system enhancements
• contribute to the development of policy, standards, procedure, and plans for NQPHN IT systems and their use
• provide advice, recommendations, and assistance to management and the wider organisation in finding technology solutions for business needs.

If you are looking for the opportunity to be part of a passionate and driven team and contribute to achieving our mission of ‘Northern Queenslanders live happier, healthier, longer lives,’ we’d love to hear from you.

NQPHN aims to be an employer of choice for Indigenous Australians, and we encourage Aboriginal and Torres Strait Islander people to apply for this role.

Your application should include:

• Cover letter and response to the Key Selection Criteria (no more than two pages).
• Your resume.

To submit an application for this position, please send your application to recruitment@nqphn.com.au  

Applications close Friday 15 July 2022 at 5pm.