Amaroo Medical is a private practice in Mareeba servicing Tenant general practitioners (GPs), allied health, and visiting specialists.

Tasks and responsibilities

• Provide in-person and telephone reception in a pleasant and consistent manner – greet patients, record arrival, inform of delays, and triage.
• Make patient appointments and accurately record details.
• Handle incoming calls and message taking in timely and competent fashion.
• Perform all secretarial work - such as mail, faxes, email, filing, scanning, and photocopying.
• Issue invoices and receipts.
• Process Medicare, WorkCover, Insurance accounts for billing purposes.
• Prepare and reconcile banking.

Qualifications and experience

• Minimum of two years’ experience in a receptionist/clerical worker/customer service role.
• Secretarial skills.
• Computer literacy and competency with Microsoft Word and Excel.
• Current First Aid Certificate (or willing to obtain one).
• Possession of current driver’s licence.
• Effective interpersonal and communication skills.
• Ability to work unsupervised and as part of a team.

About you

As a medical receptionist, you will be a highly valuable and essential member of our team. In this role, you will be responsible for the flow of patients into and out of the clinic. You will be the first point of contact and will play a vital role in supporting the day-to-day running of the practice.

The successful candidate will possess high interpersonal skills with a focus on customer service, be passionate about the healthcare industry, and demonstrate an empathic approach to members of the community who are in pain or need.

Your responsibilities will include, but are not limited to:

• co-ordinating patient bookings
• communications (responding to phone calls and emails)
• handling billings
• re-stocking
• general office administration
• using your creativity and experience to create more efficient medical processes and procedures
• provide excellent service to patients on the phone and in-person
• provide support to the on-site practice manager, as required.

Desired skills and experience

• Knowledge of Best Practice is desirable.
• Previous experience as a medical receptionist.
• Strong communication skills.
• Excellent time management skills.
• Ability to work in a team and independently.

If you would like to find out more, please apply through Seek OR forward your cover letter and resume to Caitlin Burns at caitlin.burns@avant.org.au