Tool enables providers to unlock powerful insights
Primary Sense transforms de-identified patient data into real-time insights. It’s designed to help general practices:
- Identify patients at risk of hospitalisation or poor outcomes
- Monitor chronic disease indicators
- Flag medication safety issues
- Recalls patients due for care planning
- Support MyMedicare registration and Practice Incentives Program (PIP) Quality Improvement (QI) reporting.
Practical applications of Primary Sense
Northern Queensland Primary Health Network (NQPHN) recently developed and implemented a Chronic Conditions Management Continuous Quality Improvement program using Primary Sense that:
- identifies patients with chronic conditions and their complexity scores
- enables proactive care planning
- flags medication safety alerts to reduce the risk of adverse events
- racks overdue Care Plans and Reviews to support timely follow-up and billing
- monitors MBS item utilisation to improve practice efficiency
- supports MyMedicare registration to enhances continuity of care.
Impact on chronic disease management
During the Proactive Chronic Conditions Management (ProCCM) program, practices using Primary Sense saw measurable improvements resulting in:
- increased nurse-led care planning
- improved patient engagement through recall and reminder systems
- better use of MBS items for chronic disease management
- enhanced confidence among nurses and GPs in managing complex patients.
Practices reported a peak in nurse MBS item utilisation during the months when coaching support was provided – demonstrating the power of combining data insights with workforce development.
Using Primary Sense to recall patients for care plans
Primary Sense makes it easy to identify patients due for chronic condition management plans. Practices can then use GoShare Bundles to:
- send personalised SMS messages with care plan information
- follow up with Voice AI calls for non-responders
- promote MyMedicare registration and continuity of care.
This approach ensures patients are informed, engaged, and supported – while helping practices meet QI and reform goals.
CPD benefits for GPs
Primary Sense also supports your continuing professional development (CPD).
- Earn CPD time for interacting with medication alerts and care prompts.
- Track CPD activity via the GP Dashboard.
- Claim up to two (2) hours per year under the RACGP’s Reviewing Performance and Measuring Outcomes categories.
Take action
If you’re ready to transform care in your practice, install Primary Sense on every GP’s desktop now! It’s free, secure, and it helps you deliver comprehensive care, smarter workflows, and earn CPD.
Need help with setup or training?
Contact our Primary Care Engagement team at pce@nqphn.com.au