Skip to main content

GP Psychiatry Support Line

Published 25 September 2023

The GP Psychiatry Support Line is a free phone-in service available for GPs to help them manage the mental health care of their patients. GPs can call 1800 16 17 18 to speak directly with a qualified psychiatrist.


Psychiatrists support GPs with information and advice regarding specific cases or general enquiry. Advice includes, but is not limited to, diagnosis, medication, investigation, treatment pathways, and safety planning.

GPs can call the support line between 7am and 7pm (AEST), Monday to Friday (excluding public holidays),

Records of each GP enquiry, including the psychiatrist’s advice, will be sent back to the GP following each consultation.

For more information, visit

Note: this is NOT a triage or referral service. For emergencies call 000.

As a GP, you will often be the first medical professional a patient sees when starting their journey to better mental health. When it comes to diagnosis, medication and treatment pathways, it can be difficult to make a decision with confidence.

The GP Psychiatry Support Line is here to help. By calling this free service on 1800 16 17 18, GPs can speak directly with a qualified psychiatrist regarding a patient’s mental health needs.

A quick chat with one of the support lines psychiatrists can make a major difference in helping GPs and their patients get through difficult situations. Following each consultation, a written report is sent to the GP within 24 hours.

How do I get started?

Call our team on 1800 16 17 18 and have your AHPRA Number handy. To register online go to Please allow 24 hours for online registration.

What is the cost of the service?

It is a free service for GPs. The GP Psychiatry Support Line received funding from the Australian Government.

When can I call?

Between 7am and 7pm, (AEST) Monday to Friday (excluding public holidays).

How many times can I use the service?

As many times as you wish.

Can I contact the support line any other way?

Once you are registered, you can make bookings online at

Can I call to discuss children and adolescents?

Yes. All of the support line psychiatrists have worked in the public system and have experience working with younger patients. In more difficult cases, you can request a booking to speak to a psychiatrist with more in-depth experience.

What follow up procedures are place in after each enquiry?

Following each consultation, GPs are sent a digital version of the notes discussed during each enquiry.

Can I speak to the same psychiatrist across multiple calls?

Yes, you can. However, you may need to make a booking to speak with the same psychiatrist. Make note of your previous Enquiry ID when you make this booking if you wish to discuss the same patient on multiple consultations.

Is this service only available to GPs?

Yes, this is exclusive to GPs. The support line is NOT a triage or referral service, nor an emergency service.

Last updated: 25 September 2023