Focus on the patient experience – creating great places to receive care

Posted Monday 25 November 2024 | Studer Group Australia

This two-hour online workshop is tailored specifically for leaders in the healthcare profession and will cover the following topics:

• Building trust and improving the experience for patients and their carers
• Creating an environment that is a better place to provide and receive care
• Improving the quality and safety of care for your patients
• Implement practical tools focused on the 3 P’s – People, Processes and Place
• Decrease complaints and build consistency in the patient experience.

This online workshop will include:

• Handouts
• Keynotes, discussions and practical tools
• Live chat opportunities to ask questions and share experiences
• Earn 2 CPD points.