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What is telehealth?
Going to a medical centre or hospital can increase your risk of getting or passing on COVID-19. To reduce the number of people attending clinics in person, many medical centres and hospitals are now offering telephone or video consultations as an alternative or first step.

Telehealth is also a good option for many people who live a long distance from their specialist. Visit Queensland Health for more information.

The National Health and Medical Research Council has produced useful telehealth guides for consumers.

If you need to see your GP or specialist, ring the clinic first to see if they offer telehealth appointments. If they do, you’ll be given an appointment time as normal, but instead of going into the clinic you can stay at home and the doctor will call you by phone or videoconference. The medical centre will give you all the details you need.

If your telehealth call is by phone, you just need your landline or mobile phone. Make sure you know which number the doctor will be calling, and be ready by the phone at your scheduled appointment time.

If your consultation is by videoconference, you’ll need a computer or tablet with a built in or attached camera, microphone, and speakers. You might find a headset makes it easier to hear and be heard. You’ll also need a stable internet connection. The medical centre will let you know if there’s anything else you need to have or download before your appointment.

It’s a good idea to make sure everything is working a day or two before your telehealth consultation.

If your doctor decides you need to see someone in person after your phone or video consultation, they’ll let you know. They’ll also refer you for any other tests you might need, and will let you know how and where these will be carried out.

If you need a prescription, this will normally be sent directly to your local pharmacy for you to collect, following your telehealth appointment.

Please ask your doctor for more information. 

14 October 2020
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